I remember my dad\u2019s Model A Ford. (Yeah, I\u2019m\n that old.) It had a rumble seat in the back that I loved to\n bounce around in, and it was a beautiful, deep, bottle green.\n The fact that it came in green was a big deal because its\n predecessor, the Model T, didn\u2019t. As Henry Ford famously\n said, \u201cAny customer can have a car painted any color that\n he wants so long as it\u2019s black.\u201d\n MORE ON CIO.com\n \n What Does It Take to Get IT Outsourcers to Innovate?\n \n Exclusive Outsourcing and Innovation Survey\n \n IT Leaders Question Outsourcing Innovation\n Old Henry knew that the way to build cars that were cheap\n (the Model T debuted in 1908 at $850, and the price dropped\n after he introduced the assembly line in 1913) and reliable was\n to divide the work into discrete, repeatable processes and\n limit customer choice. As a manufacturing strategy and business\n model, it was a roaring success. It still is.That\u2019s a hard truth that CIOs bump up against\n unhappily when they (increasingly) look to their outsourcers to\n provide innovation. Forrester Research reports that 41 percent\n of buyers are dissatisfied with the innovation provided by\n their primary outsourcer, and a recent, exclusive CIO survey of\n IT execs reports that 44 percent are unhappy with the\n innovation provided by offshore outsourcers. (Read the survey\n results here.) As CIO Senior\n Editor Stephanie Overby explains in her article What Does It Take to Get IT Outsourcers to Innovate?, this shouldn\u2019t come as a surprise.Outsourcers understand that one of the best ways to make\n money is Henry\u2019s way: Define the job as narrowly as\n possible (\u201cany color as long as it\u2019s black\u201d)\n and divide it into repeatable steps. Not exactly a formula for\n innovation, for generating new ideas and improving business\n processes.Can you get innovative ideas from an outsourcer? Of course.\n You can get anything you want. But just as the Model A\u2019s\n riot of colors (it came in four) helped make it more expensive\n than the Model T\u2019s basic black, getting innovation will\n cost you. And the paradox there is that lowering costs is still\n the primary reason companies outsource their IT work in the\n first place.Asking for innovation from your outsourcing partner makes\n sense. Doing so under the old service-level agreement\n terms\u2014you do X, Y and Z and we pay you for that and not a\n dime more\u2014doesn\u2019t.The truth is, if you want new ideas from your outsourcer,\n you first have to be willing to approach outsourcing in a new\n way. Overby\u2019s story is a good place to start to learn\n how.