Large IT shops are \u201cthe most regressive and\n poisonous force in technology today,\u201d said Walter\n Mossberg, technology columnist for The Wall Street\n Journal, in a speech in June to 250 college and university\n presidents and administrators.A lot of IT professionals seem to agree with him, according\n to the comments posted on Mossberg\u2019s statement on The\n Chronicle of Higher Education\u2019s website. Wrote one CIO, \u201cAs much\n as reading about Mr. Mossberg\u2019s comments makes my\n forehead red, if we think he\u2019s completely off base\n with this assessment, we are kidding ourselves.\u201d\n MORE ON CIO.COM\n \n 5 Tips to Bring Web 2.0 Into the Enterprise\n \n Users Who Know Too Much\n \n How CIOs Can Learn to Love IM and Other End-User Tools\n Mossberg seems to be saying that CIOs have two possible\n paths to tread. One is to create an infrastructure that\n encourages the self-enabled, free-to-download, creative-minded\n user (like so many of the twentysomethings entering your\n workplace today). The other is to stick employees in a\n locked-down, generic, single-vendor, highly secure environment\n run by central IT. (To learn how CIOs can find an acceptable\n middle ground, read How CIOs Can Learn to Love IM Messages, Social Networking Sites, Blogs, Wikis and Other Tools of User Empowerment.)Of course, many people label Mossberg as a \u201cdevice\n junkie living in another world\u201d and recommend that IT\n professionals ignore his advice.The use of technology in large firms and, in particular, the\n challenge of managing the needs of diverse employees was summed\n up well by one CIO who wrote, \u201cMaking [IT\n infrastructures] work for [both] the extraordinarily technology\n literate users and the \u2018we-need-an-easy-button\u2019\n crowd is impossible.\u201dDuring his speech, Mossberg displayed an iPhone as an\n example of creativity, which inspired one CIO to write,\n \u201cEnjoy your iPhone, Mr. Mossberg. Where did all the music\n come from again? Oh yeah \u2014a central, finite music library\n in a specific format from a specific company that charges you a\n monthly fee to keep you from going anywhere else. This is some\n forward, nonpoisonous thinking for you!\u201dHmmm. Sure sounds like the typical central IT control model\n to me.What are your thoughts? Are Mossberg\u2019s \u201cmost\n regressive and poisonous\u201d comments off base? Or, as one\n CIO asked, \u201cIs his the voice of the customer challenge\n and opportunity that CIOs are afraid of?\u201dDon\u2019t you be afraid. Share your thoughts now.