by CIO Staff

What will stay, what will go

Jun 15, 20071 min
IT Strategy

Some knowledge work will be outsourced. That's inevitable. But other work will be outsourced only if you fail to compete


  • Highly defined, noncollaborative programming
  • Commodity help desk (Microsoft Office help desk, for example)
  • Legacy maintenance (especially applications that will soon be retired)

Staying (at least for now)

  • Highly collaborative, creative programming
  • Project management
  • Requirements analysis and design
  • Business process consulting
  • Processes demanding ultra-high service levels or localization
  • Security risk processes