Mexico Outsourcing Scorecard

With favorable currency exchange and labor Mexico is an attractive destination for Spanish-speaking outsourcing customers.

Contributing writer, CIO Jul 15, 2006 8:00 am PDT

A guide to outsourcing in Mexico.

Overall Ranking: Challenging
Average 2nd Year Programmer Salary: $10,000-$15,000
Geopolitical Risk: Moderate
English Proficency: Poor
Pros: Second largest IT services market in Latin America and still growing. Increasingly attractive as a call center platform for serving Spanish-speaking populations. Call center positions expected to grow from 33,500 today to 80,000 by 2010, according to Datamonitor. Weakness of peso against dollar provides additional savings. IBM, Accenture and EDS maintain signifi cant presence.
Cons: Poor English skills and IT process discipline. Rising costs. Best for low-level application development and maintenance services requiring minimal interaction.

Stephanie Overby is a regular contributor to CIO.com.