How Are You Doing?\nConsultancy Pittiglio Rabin Todd & McGrath (PRTM) of Waltham, Mass., surveyed global companies across a sampling of industries to come up with best-in-class and median performances.\n\n1. Total supply chain management costs (total cost of planning, IT and acquiring materials, plus managing order processing, inventory and supply-chain finance).\nBest in class: 4 percent to 5 percent of sales\nMedian: 8 percent to 12 percent of sales\nSavings: for a company with $500 million in annual sales, best in class nets a $25 million to $30 million advantage yearly\n\n2. Cash-to-cash cycle time (the number of days between paying for raw materials and getting paid for product)\nBest in class: 30 days or less\nMedian: 100 days\n\n3. Delivery performance to request (the percentage of orders that are fulfilled on or before the customer's requested date)\nBest in class: 94 percent\nMedian: 69 percent to 81 percent\n\nHow Are Your Suppliers Doing?\n\nStaples, the office supply products retailer, publishes key performance metrics on its supplier website\u2014universal metrics for keeping suppliers on their toes including:\n\nInitial fill rate: What percentage of the goods ordered did the supplier send in its first shipment? (A key driver of inventory availability to retail customers.)\n\nInitial order lead time: How long did it take to get delivered goods after placing the order? (A good measure of a supplier's supply chain responsiveness and speed.)\n\nOn time receipt performance: If a supplier agrees to your specified delivery date, how often was the product in your warehouse when you wanted it?