CIO's 2008 Vendor Scorecard Survey finds IT leaders want technology vendors to keep their word, both during and after the sale. Two out of three respondents in CIO’s “Vendor Scorecard Survey” say that delivering on promises is the most critical attribute they look for when it comes to choosing and remaining with an IT vendor. Another 58 percent of 704 respondents say they believe that ongoing support from a vendor after that vendor implements its products and services is most essential to their loyalty. MORE ON CIO.com ABC: An Introduction to Vendor Management Vendor Management: Price Doesn’t Matter Vendor Management: How Do You Measure Value for the Money? Fewer than 36 percent of respondents report that timeliness of deliveries is critical. The study surveyed the CIO audience in three ways: e-mailed invitations, promotions by select e-newsletters and communication with the CIO Peer2Peer research panel. There were 704 respondents participating from March 12, 2008 and April 11, 2008. Over 65 percent of respondents were Senior IT management and 54 percent of respondents were from large companies with more than 1,000 employees, and they represented an assortment of industries—government, finance/banking/accounting, non-computer related manufacturing, education/nonprofit, business services/consultant, healthcare services/pharmaceutical/biotech and non-computer wholesaler/retailer/distributor.Q.1: Regarding technology vendors, which of the following attributes do you consider critical when it comes to retaining your business/customer loyalty? (Select top 3 only) Base: Involved in purchase decision in at least one category Total: 704 Total Base Delivers on promises 67.3% 474 Ongoing support after the sale and implementation 58.2% 410 Level of service 43.3% 305 Understands our business 42.5% 299 Delivers on time 35.5% 250 Insight on technology directions 17.5% 123 Sets realistic deadlines 14.3% 101 Advanced notice on product/service changes 11.1% 78 Respondents assessed vendors in up to five categories, and identified the vendors with whom they had contact—vendors purchased in the past 12 months, vendors considered for purchase in the next 12 months or vendors currently being used. Related content brandpost Sponsored by SAP When natural disasters strike Japan, Ōita University’s EDiSON is ready to act With the technology and assistance of SAP and Zynas Corporation, Ōita University built an emergency-response collaboration tool named EDiSON that helps the Japanese island of Kyushu detect and mitigate natural disasters. By Michael Kure, SAP Contributor Dec 07, 2023 5 mins Digital Transformation brandpost Sponsored by BMC BMC on BMC: How the company enables IT observability with BMC Helix and AIOps The goals: transform an ocean of data and ultimately provide a stellar user experience and maximum value. By Jeff Miller Dec 07, 2023 3 mins IT Leadership brandpost Sponsored by BMC The data deluge: The need for IT Operations observability and strategies for achieving it BMC Helix brings thousands of data points together to create a holistic view of the health of a service. By Jeff Miller Dec 07, 2023 4 mins IT Leadership how-to How to create an effective business continuity plan A business continuity plan outlines procedures and instructions an organization must follow in the face of disaster, whether fire, flood, or cyberattack. Here’s how to create a plan that gives your business the best chance of surviving such an By Mary K. Pratt, Ed Tittel, Kim Lindros Dec 07, 2023 11 mins Small and Medium Business IT Skills Backup and Recovery Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe