Which companies lead in agility? Check out the winners of the Agile 100. Aerospace GKN Aerospace North America (East) Hazelwood, Mo. www.gknplc.com IT and production operations developed a Web-based application to pull data from both its ERP system and major customer’s production system portal, reducing cycle time, inventory and headcount. Fanny Sloan, Director of IT James J. Fitzsimmons, President and CEO FY03 revenue: $420 million Employees: 1,600 L-3 Communications Integrated Systems Greenville, Texas www.l-3com.com Wireless aircraft inspection system reduced inspection cycle time and saved hundreds of thousands of dollars by feeding data into ERP system, generating immediate estimates and allowing customers to review service orders. Cheryl Whitis, VP of IT and CIO Robert Drewes, L-3 and IS President FY03 revenue: $1.2 billion Employees: 6,652 Northrop Grumman Corp. Los Angeles www.northropgrumman.com IT architecture revamped to create collaboration and communities of practice across business sectors. Business-sector CIOs access centralized IT shared service. Thomas W. Shelman, VP and CIO Ronald D. Sugar, Chairman, CEO and President FY03 revenue: $26.2 billion Employees: 123,000 Raytheon Co. Waltham, Mass. www.raytheon.com Manufacturing visualization tool developed by IT to meet a government request for near-real-time shop floor metrics also improved its production rate. Rebecca R. Rhoads, VP and CIO William H. Swanson, Chairman and CEO FY03 revenue: $18.1 billion Employees: 78,000 Automotive Manufacturing DaimlerChrysler Auburn Hills, Mich. www.daimlerchrysler.com Digital information links between product development and manufacturing increased vehicle quality, manufacturing flexibility and productivity. Susan J. Unger, Senior VP and CIO Jürgen E. Schrempp, Chairman of the Board of Management and CEO FY03 revenue: $171.9 billion Employees: 362,063 Delphi Corp. Troy, Mich. www.delphi.com Improved internally developed Web portal to boost usage by auto parts suppliers from less than 10 percent to almost 100 percent. Data mining is accessible by PDA. Bette Walker, VP and CIO J.T. Battenberg III, Chairman, CEO and President FY03 revenue: $28 billion Employees: 190,000 General Motors Corp. Detroit www.gm.com Cost flexibility enabled by 95 percent outsourced IT labor that is managed by unique matrix of process information officers and business process officers. Ralph Szygenda, Group VP and CIO G. Richard Wagoner Jr., Chairman and CEO FY03 revenue: $185.5 billion Employees: 338,000 Banking/Investment Fannie Mae Washington, D.C. www.fanniemae.com Service-oriented architecture and shared data services enabled management of a huge increase in assets without increasing IT staff and a sharply reduced time-to-market for new mortgage products. Julie St. John, Executive VP and CIO Franklin D. Raines, Chairman and CEO FY03 revenue: $53.8 billion Employees: 5,201 The Huntington National Bank Columbus, Ohio www.huntington.com Service-oriented architecture enables reuse of business functions, lowering development costs by 90 percent while speeding delivery. Leadership training sessions held for IT managers. Joseph A. Gottron II, Executive VP and CIO Thomas E. Hoaglin, Chairman, President and CEO FY03 revenue: $372.4 million Employees: 8,500 The Massachusetts Housing Finance Agency Boston www.masshousing.com Extranet for online transactions improved and lowered the cost of the loan approval process, resulting in growth of loan pipeline in a difficult market. Extranet extended to offer mortgage insurance products and network lenders. Dave O’Connor, Director of IT Thomas R. Gleason, Executive Director FY03 revenue: $58.9 million Employees: 315 Merrill Lynch & Co. New York City www.ml.com Cost transparency initiative launched to improve management of common IT utilities among businesses. Customizable GUI developed to encompass all front-end trading applications increased revenue from cross-selling products. John W. Cummings, Senior VP, Chief Information Services Officer and Head of Stan O’Neal, Chairman, Chief Executive and President FY03 revenue: $20.2 billion Employees: 48,100 The PNC Financial Services Group Pittsburgh www.pnc.com Nearly 3,800 branch and phone center personnel retrained in five months in response to new federal regulations. New teller system rolled out in eight months with full payback in one year. Timothy G. Shack, CIO, Group Executive James E. Rohr, Chairman and CEO FY03 revenue: $5.3 billion Employees: 23,000 Security Benefit Group Topeka, Kan. www.securitybenefit.com Adoption of extreme programming methodology lowered development costs and time line by 25 percent. Business analysts rather than programmers set up 11 new fixed annuity products during a 48-hour period, with product testing completed in eight weeks. Dave Keith, Senior VP and CIO Kris Robbins, President and CEO FY03 revenue: $338.8 million Employees: 561 The South Financial Group Greenville, S.C. www.thesouthgroup.com Project methodology for mergers and acquisitions supports integration, branding and other conversion processes in 45-60 days. Scalable systems instrumental to growth from $3 billion in assets to $11 billion in five years. Quintin Sykes, Executive VP and Director of IS John DuBose, President of the Technology Group FY03 revenue: $510 million Employees: 2,200 Southwest Bank of Texas Houston www.swbanktx.com E-business consultancy created and implemented customer e-commerce. High call volume and website activity handled within existing disaster recovery facility, avoiding the purchase of additional bandwidth. Buddy Cox, Executive VP and CTO Paul Murphy, CEO FY03 revenue: $326 million Employees: 1,800 T. Rowe Price Group Baltimore www.troweprice.com Investment rollover product developed by skunk-works team in 30 days, reusing existing components from other company systems. Michael A. Goff, President, T. Rowe Price Investment Technologies George A. Roche, Chairman and President FY03 revenue: $996 million Employees: 3,862 The Vanguard Group Valley Forge, Pa. www.vanguard.com A “Swiss Army” of employees, including IT staffers and the CEO, answers customer calls during high volume times. Java and XML allow use of custom applications and hardware platforms in multiple operating systems without changing code. Tim Buckley, Managing Director of IT John J. Brennan, CEO FY03 revenue: NA Employees: 10,000 Business/Consumer Services Acxiom Corp. Little Rock, Ark. www.acxiom.com Grid computing applied to data management enterprise, vastly increasing processing efficiency and lowering costs without a single failure, thereby allowing clients buying customer information to acquire computing power inexpensively and incrementally. Alex Dietz, CIO Charles D. Morgan, Company Leader FY03 revenue: $958.2 million Employees: 5,500 American International Relocation Solutions Pittsburgh www.airelo.com Transitioned over three years from conducting only residential moves to offering more than 30 relocation services worldwide. Full chain automation allows initiation of relocation services within hours. Open architectures and standards used to develop IT systems. Jey Baskar, Director of IS Bryan Putt, CEO FY03 revenue: $50 million Employees: 120 Getty Images Seattle www.gettyimages.com Image bank uses ASP model for customer websites in which IT manages components of the content delivery, contributing to revenue growth of 41 percent in 2003. Lisa Tuttle, Acting Senior VP of Technology Jonathan Klein, Founder and CEO FY03 revenue: $523 million Employees: 1,800 iJET Travel Risk Management Annapolis, Md. www.ijet.com Added long-term, security risk management business line at the end of Iraq war to supplement business intelligence focus and quickly acquired a dozen new, multibillion-dollar clients. Greg Meyer, CTO Bruce McIndoe, Chairman and CEO FY03 revenue: $1.3 million Employees: 60 Korn/Ferry International Los Angeles www.kornferry.com Three major technology-enabled business offerings were created using IT enterprise architecture and reusable software components as IT headcount was reduced from 100 to 30. Dan Demeter, CIO Paul Reilly, CEO FY03 revenue: $338.5 million Employees: 1,471 Little Diversified Architectural Consulting Charlotte, N.C. www.littleonline.com IT staff works directly for clients during building design and construction to plan their network and cabling infrastructure. Chris France, CIO Philip A. Kuttner, CEO FY03 revenue: $40 million Employees: 245 Manpower Milwaukee www.manpower.com Internet ordering capability for staffing services championed by IT generated $3 million in new revenue. Pricing wizard built in one month with Web services. Peter Stockhausen, CIO for North America Jeffrey A. Joerres, Chairman and CEO FY03 revenue: $12.2 billion Employees: 25,000 (full-time) Worldspan Atlanta www.worldspan.com Enterprise gateway cluster serving all travel clients increased software distribution and cut costs. Portfolio management integrated with strategic planning and budgeting process. Sue Powers, CIO and Senior VP, Worldwide Product Solutions Rakesh Gangwal, Chairman, President and CEO FY03 revenue: $896.9 million Employees: 2,530 Communications Intelsat Pembroke, Bermuda www.intelsat.com In transformation from flat-rate and treaty-based satellite communications to for-profit, market-driven telecommunications services, business intelligence initiative identified $150 million in saleable network capacity and improved free cash flow by 15 percent. Joseph Kraus, Senior VP and CIO Conny L. Kullman, CEO FY03 revenue: $952.8 million Employees: 900 SBC Communications San Antonio www.sbc.com Portfolio management utilized to shift more than $60 million in project budgets to higher priorities. Application Rapid Deployment process for 316 types of low-risk, repeatable IT solutions increased IT staffer productivity by 49 percent. John Stankey, CIO and Senior Executive VP Edward E. Whitacre Jr., Chairman and CEO FY03 revenue: $40.8 billion Employees: 175,400 Verizon Wireless Bedminster, N.J. www.verizonwireless.com Web services platform speeds product to market. Reverse bidding system for consultants reduced costs by 30 percent and decreased the time it took to fill open positions. Roger Gurnani, CIO Denny Strigl, CEO FY03 revenue: $22.5 billion Employees: 43,000 Computer Manufacturing Dell Round Rock, Texas www.dell.com Customized application interfaces with the data warehouse to provide a user-friendly front end that allows all Dell employees to query the warehouse with complex questions. A four-tier architecture mixes standard and open-source software to reduce technology lifecycle costs. Randy Mott, Senior VP and CIO Michael S. Dell, Chairman FY03 revenue: $41.4 billion Employees: 46,000 Hewlett-Packard Corp. Palo Alto, Calif. www.hp.com Global operations and IT combined to integrate supply chain and e-business with IT. Business-to-employee portal standardized HR function worldwide, saved $50 million with a six-month ROI and provided a platform for internal financial data reporting. Gilles Bouchard, Executive VP of Operations and CIO Carly S. Fiorina, CEO and Chairman FY03 revenue: $73.1 billion Employees: 142,000 palmOne Milpitas, Calif. www.palmone.com On the first day of the merger between Palm and Handspring, this new company operated as a single entity with merged ERP, finance, supply and HR systems and combined communications systems. Marina Levinson, VP and CIO Todd Bradley, President and CEO FY03 revenue: $871.9 million Employees: 740 Education Fairfax County Public Schools Fairfax, Va. www.fcps.edu Student-teacher collaboration portal is used by 90,000 students, including hospitalized students. Moved from spaghetti architecture to a service-oriented architecture through a brokered integration platform and Web services. Maribeth Luftglass, CIO Dr. Brad Draeger, Interim Superintendent of Schools FY03 revenue: $1.7 billion Employees: 24,523 Golden Gate University San Francisco www.ggu.edu Enabled turnaround effort with a project portfolio and governance structure for 48 academic and operations projects. Reduced routine use of consultants by upgrading IT staff skills through a career development program. Anthony Hill, CTO Phillip Friedman, President FY03 revenue: $55 million Employees: 1,500 Harvard Business School Boston www.hbs.edu Drew on existing resources to build new Web-based application for faculty research and course planning that launched in three weeks. Judy Stahl, CIO Kim Clark, Dean of the Faculty FY03 revenue: $294 million Employees: 1,273 Tufts University Medford, Mass. www.tufts.edu Open-source digital repository aggregates content from library systems, enabling rapid development of educational and research applications and garnering $2 million in support. GIS initiatives enhance teaching and research. Bruce Metz, VP for IT Lawrence Bacow, President FY03 revenue: $519.9 million Employees: 3,887 University of Pennsylvania Philadelphia www.upenn.edu Web-based “purchase to pay” ordering system marries purchasing responsibility, authority and automatic budget check for 1,800 faculty and staff. PennKey gives secure access for 40,000 to 190 online services. Robin Beck, VP Amy Gutmann, University President FY03 revenue: $3.6 billion Employees: 12,000 Ventura Unified School District Ventura, Calif. www.ventura.k12.ca.us Gigabit Ethernet connections in all classrooms used for class work and student information. VoIP telephones allow teachers to move classrooms easily but retain phone numbers. Theodore Malos, Director of Technology Dr. Trudy Arriaga, Superintendent FY03 revenue: $150 millionEmployees: 1,800 Entertainment/Travel/media CKE Restaurants Carpinteria, Calif. www.ckr.com Built POS system in-house, saving more than $1 million in vendor costs. Operating at the continuously improving CMM level, the IS department reduced annual operating costs by 38 percent, earning citation from the CEO as having transformed from “worst of company” to “first in company.” Jeff Chasney, Executive VP and CIO Andrew Puzder, CEO FY03 revenue: $1.4 billion Employees: 29,000 Harrah’s Entertainment Las Vegas www.harrahs.com Fast response to fires that knocked out telecommunications in much of southern California brought a casino online two days before normal utilities were available, avoiding $10 million in lost revenue. Tim Stanley, Senior VP and CIO Gary Loveman, President and CEO FY03 revenue: $4.3 billion Employees: 43,000 Marriott International Washington, D.C. www.marriott.com Upgraded reservation system guarantees the best available room rate regardless of booking channel. Corporate CRM system integrated with each hotel’s property management system, ensuring personalized service. Carl Wilson, Executive VP and CIO J.W. Marriott Jr., Chairman of the Board and CEO FY03 revenue: $9 billion Employees: 128,000 The National Broadcasting Co. New York City www.nbc.com “TV station in a box” server concept enables fast setup of remote news bureaus. Bravo acquisition migrated to a new integrated platform, leading to a doubling in net revenue. SWAT team developed election results system in less than six months. David Overbeeke, Executive VP and CIO Bob Wright, Vice Chairman and Executive Officer, GE; Chairman and CEO, NBC FY03 revenue: $6.7 billion Employees: 6,000 The New York Times Co. New York City www.nytco.com Flexible supply chain enables printing and distribution of various newspapers in markets across the country. Regionalization of online ads supports market share in local communities. Michael G. Williams, CIO Russell T. Lewis, CEO FY03 revenue: $3.2 billion Employees: 12,400 Ruby Tuesday Maryville, Tenn. www.rubytuesday.com Alert system grows help desk from 12 staffers to 100 seats. IT org chart lists 90 percent of staffers as analysts, allowing frequent shifts in responsibility. Nick Ibrahim, Senior VP and CTO Sandy Beall, Chairman of the Board and CEO FY03 revenue: $914 million Employees: 38,000 Warner Music Group New York City www.wmg.com Music digitization process utilized to provide legal music downloads and launch ringtones, 500,000 of which are downloaded per month, helping to double company’s market share. Tsvi Gal, CIO Edgar Bronfman, Jr., Chairman and CEO FY03 revenue: NA Employees: 4,500 Financial services Chicago Board of Trade Chicago www.cbot.com Seamlessly transitioned to a new electronic trading platform, leading to high trading volumes and paving the way for new financial instruments. William Farrow, Executive VP and CIO Bernard Dan, President and CEO FY03 revenue: $381.3 million Employees: 703 CompuCredit Atlanta www.compucredit.com New portfolio of credit card accounts serviced in 60 days-half the time of previous portfolios. XML-based Business Information Gateway accelerated collections efforts. Guido Sacchi, CIO and Executive Director of Shared Services David Hanna, CEO FY03 revenue: $453.8 million Employees: 2,200 GMAC Commercial Holding Corp. Horsham, Pa. www.gmaccm.com Excess capacity in IT infrastructure enables fast additions of new customers, portfolios and service lines. Integrated document management system spun off to recoup investment. Niraj Patel, Executive VP and CIO Robert Feller, CEO FY03 revenue: NA Employees: 3,300 H&R Block Kansas City, Mo. www.hrblock.com Project managers staff a resource pool as internal consultants. New offices in 552 Wal-Marts set up within a 17-day deadline. Jeff Yabuki, Executive VP Mark Ernst, Chairman, President and CEO FY03 revenue: $3.8 billion Employees: 11,200 (full-time) ProCard Golden, Colo. www.procard.com Skunk works used to develop new Web-based flagship product in five months. Web services credit card processing technology developed in less than six months. Ian Hill, CIO Bruce Baude, President and CEO FY03 revenue: $23.4 million Employees: 145 Government City of Baltimore Baltimore www.baltimorecity.gov Enterprise CRM system enables “one call to City Hall” initiative for service requests. Real-time performance measurement system tracks success on dashboards. All IT staff completed 40-hour-plus Project Management Institute course. Elliot Schlanger, CIO Martin O’Malley, Mayor FY03 revenue: $2.2 billion Employees: 15,385 City of Chandler Chandler, Ariz. www.chandleraz.gov Project management office implemented 22 new technologies within 18 months, increasing user satisfaction by 75 percent. Online vendor registration for city services achieved full participation. Marilyn Delmont, CIO W. Mark Pentz, City Manager FY03 revenue: $607.4 million Employees: 1,512 Defense Logistics Agency Fort Belvoir, Va. www.dla.mil In Iraq war: RFID tags in matériel, on-scene IT support, pack-up kits and a Web-based version of standard distribution system reduced duplicate orders by more than 80 percent compared to the first Gulf War. Mae De Vincentis, Director of Information Operations and CIO Vice Adm. Keith W. Lippert, Director of Supply Corps, U.S. Navy FY03 revenue: $25 billion Employees: 21,500 Greater Toronto Airports Authority Toronto www.gtaa.com Common-use IT infrastructure owned by airport links all airlines and gates, replacing private networks, enabling quick shifts and optimizing traffic flow. Traffic management system a common rule base for assigning airport resources. James Burke, VP of IT and Telecommunications Louis A. Turpen, CEO FY03 revenue: $472.7 million Employees: 896 Naval Facilities Engineering Command Washington, D.C. www.navfac.navy.mil Composite application strategy for enterprise-pursued in lieu of enterprise ERP or custom solution-developed in 10 months. Same application engine reused to streamline contract management. Capt. Daniel P. King, CIO Rear Adm. Michael K. Loose, Chief of Civil Engineers FY03 revenue: $8 billion Employees: 14,000 Oakland County, Michigan Pontiac, Mich. www.co.oakland.mi.us After major budget cut, technology infrastructure enabled balanced budget, no layoffs and AAA bond rating. Crime information network shared by more than 150 agencies. Phil Bertolini, Director of IT L. Brooks Patterson, County Executive FY03 revenue: $590 million Employees: 4,424 UNICEF (United Nations Children’s Fund) New York City www.unicef.org Fly-away VSAT satellite stations deployed in less than three hours to deliver voice, fax, data, e-mail and videoconferencing in remote locations, saving lives in disaster areas. Andre Spatz, CIO Carol Bellamy, Executive Director FY03 revenue: $1.7 billion Employees: 7,000 U.S. Government Accountability Office Washington, D.C. www.gao.gov Strategic business model helps execute more than 1,000 executive branch activity reviews, accounting for $35.4 billion in taxpayer benefits. Anthony Cicco Jr., CIO and Deputy Chief Administrative Officer David M. Walker, Comptroller General of the United States FY03 revenue: $457 million Employees: 3,370 Health Care/Health Insurance American Society of Health-System Pharmacists Bethesda, Md. www.ashp.org Online placement service created in less than nine months to protect market niche. Continuing education services moved online in less than one year. John C. Spencer Jr., VP and CIO Henri R. Manasse Jr., Executive VP and CEO FY03 revenue: $36.5 million Employees: 220 Anthem Indianapolis www.anthem.com Health-care network built an entire service model for 72,000-customer account in less than 90 days. IT centers of excellence for key technologies, including e-business, contact centers and document management solutions. Jane E. Niederberger, Senior VP and CIO Larry C. Glasscock, Chairman, President and CEO FY03 revenue: $16.8 billion Employees: 20,000 Blue Cross & Blue Shield of Rhode Island Providence, R.I. www.bcbsri.com Website focus increased traffic by 246 percent in one year while reducing application support budget. Emergency medical record system allows hospital emergency room personnel to view patient medical and claim data. David O. Zink, Senior VP of Administration and CIO James E. Purcell, Acting President and CEO FY03 revenue: $1.9 billion Employees: 1,037 Clarian Health Partners Indianapolis www.clarian.org Physician order-entry system and intelligent alerting system notifies doctors when they deviate from industry-defined best practices. Centralized data repository and automated algorithms developed to respond to new donor transplant law. Department of Business Innovations serves as internal consultants. Tal Moise, VP of Business Innovations and co-CIO Marvin Pember, CFO FY03 revenue: $2.1 billion Employees: 11,088 Group Health Cooperative Seattle www.ghc.org Workflow redesign allows care providers to see 20 percent more patients daily. Member website updated to include patient information and secure messaging with doctors. Janice Newell, CIO Cheryl Scott, President and CEO FY03 revenue: $1.9 billion Employees: 9,532 HealthMarket Norwalk, Conn. www.healthmarket.com Evolutionary process known as “creeping elegance” employed for systems development. Standards-based, component-driven architecture enabled migration to open systems. Ed Zecchini, Executive VP and CTO Stephen F. Wiggins, Founder, Chairman and CEO FY03 revenue: $90 million Employees: 133 Hygeia Corp. Miami Lakes, Fla. www.hygeia.net Connectivity toolkit enabled online claims to grow from zero to 40 percent in one year. Client portal allows customers to work with their data directly. Rod Hamilton, CIO Virgil Bretz, CEO FY03 revenue: NA Employees: 75 Lifespan Providence, R.I. www.lifespan.org Computerized Physician Order Entry initiative enabled by wireless network. New contract management application created $17 million improvement in payments. Carole Cotter, Senior VP and CIO George Vecchione, President and CEO FY03 revenue: $1.1 billion Employees: 10,231 Insurance Allstate Insurance Co. Northbrook, Ill. www.allstate.com More than 110,000 customized agent websites launched based on a single architecture. Auto Express program enables handling of fender-benders with no injuries or liability issues. Catherine S. Brune, Senior VP and CTO Edward M. Liddy, Chairman, President and CEO FY03 revenue: $32 billion Employees: 40,000 American International Group New York City www.aig.com Scalable systems and an open, flexible architecture based on the J2EE framework create an integration-ready enterprise, absorbing 10 insurance acquisitions since 2001. Mark S. Popolano, CIO Maurice R. Greenberg, Chairman and CEO FY03 revenue: $81.3 billion Employees: 86,000 Antares Management Solutions Westlake, Ohio www.antaressolutions.com Imaging technology optimizes health claims processes, including provider credentialing, claims data entry and claims correspondence. Insurance broker website brings together formerly diverse services. Ken Sidon, President Edward J. Hartzell, CEO FY03 revenue: $70 million Employees: 700 CNA Financial Chicago www.cna.com New claims management dashboard gives business managers real-time claims information. Data model consolidates business units’ information. Fixed IT costs lowered from 70 percent to 50 percent in one year. John Golden, Executive VP and CIO Stephen W. Lilienthal, Chairman and CEO FY03 revenue: $12 billion Employees: 12,000 CUNA Mutual Group Madison, Wis. www.cunamutual.com Products for credit union clients moved online, including a new database developed to protect against hiring risky staff that lowered the processing rate from three days to seconds. Rick R. Roy, CIO Michael B. Kitchen, President and CEO FY03 revenue: $2.4 billion Employees: 6,000 GMAC Insurance Management Corp. Earth City, Mo. www.gmacinsurance.com Planning and Process Management Organization developed a project and portfolio management infrastructure to converge multiple policy management systems into a single system. Jerry Filler, CIO Gary Y. Kusumi, President and CEO FY03 revenue: $1.3 billion Employees: 3,000 The Guardian Life Insurance Co. of America New York City www.glic.com Offshore outsourcing model cut IT costs by 10 percent while maintaining at least 50 percent in-house employees, thereby avoiding loss of knowledge capital. Component-based architecture allows quick product launches. Dennis Callahan, Executive VP and CIO Dennis J. Manning, President and CEO FY03 revenue: $7.7 billion Employees: 5,000 Lincoln National Corp. Philadelphia www.lfg.com Service-oriented architecture and Web services used to syndicate company content into client websites on demand and in real-time, tailored to client specifications. Jason Glazier, Senior VP, Chief Technology and E-Commerce Officer Jon A. Boscia, Chairman and CEO FY03 revenue: $5.3 billion Employees: 7,854 Pinnacol Assurance Denver www.pinnacol.com Integrated application architecture, sharing a single corporate database, runs all core business areas. All software development handled in-house, enabling quick system changes in response to new regulations and business needs. Robert Norris, CIO Gary Pon, CEO FY03 revenue: $487 million Employees: 530 Legal Services Foley & Lardner Milwaukee www.foley.com Popular client-specific extranet developed by three IT staffers with object-oriented architecture. Most requests for client-specific extranets implemented in two to 48 hours. Douglas D. Caddell, CIO Ralf-Reinhard Boer, CEO FY03 revenue: $489.5 million Employees: 2,500 Kirkpatrick & Lockhart Pittsburgh www.kl.com Client extranets can be set up within one hour. Standard technology infrastructure enabled the creation of a fully functioning replacement law office within days. Steven W. Agnoli, CIO Peter J. Kalis, Chairman of the Management Committee FY03 revenue: $320 million Employees: 1,650 Manufacturing/Process Industries Alcoa Pittsburgh www.alcoa.com Alcoa Business System, based on the Toyota Production System, focuses on efficiency and continuous improvement to ensure lean business practices. Rudi P. Huber, VP of Global Business Services and CIO Alain J. P. Belda, Chairman and CEO FY03 revenue: $21.5 billion Employees: 120,000 The Dow Chemical Co. Midland, Mich. www.dow.com Five hundred interactive conference rooms reduced travel costs by $143 million in one year. Structured methodology and best practices applied to more than 40 acquisitions and joint ventures worldwide since 2000. David E. Kepler, Corporate VP of Shared Services and CIO William S. Stavropoulos, Chairman of the Board and CEO FY03 revenue: $33 billion Employees: 46,000 Flextronics International Singapore www.flextronics.com Custom electronics manufacturer quickly shifts design, manufacturing and supply chain logistics of customers’ products to different sites around the world based on changing demand and cost considerations. Mike Webb, CIO Michael Marks, CEO FY03 revenue: $13.4 billion Employees: 80,000 Griffith Laboratories Alsip, Ill. www.griffithlabs.com This food manfacturer quickly implemented a CRM system to improve retention of new customers. Decision tool developed to capture variables for lowering costs saved $2 million. John McCarville, VP of IT-Worldwide Herve de la Vauvre, President and CEO Worldwide FY03 revenue: NA Employees: 2,833 Kennametal Latrobe, Pa. www.kennametal.com Large European acquisition fully integrated in five months. E-commerce website launched in 100 days. Flexible, scalable, open systems architecture replaced proprietary mainframe environment. Ralph G. Niederst, VP and CIO Markos I. Tambakeras, President, Chairman and CEO FY03 revenue: $1.8 million Employees: 13,590 O.C. Tanner Co. Salt Lake City www.octanner.com Agile software development methodology used to implement more than 1,000 business systems enhancements in one year. IT enhancements to manufacturing, supply chain and customer-facing processes reduced customer calls by half. David Berg, Senior VP and CIO Kent Murdock, President and CEO FY03 revenue: $300 million Employees: 1,880 Plug Power Latham, N.Y. www.plugpower.com Scalable, open systems enable custom functionality. More than 130 system modifications deployed by three IT staffers last year. Project performance data posted on intranet. Darryl J. Enfield, Director of IS Roger B. Saillant, CEO FY03 revenue: $12.5 million Employees: 325 Pharmaceuticals Infinity Pharmaceuticals Cambridge, Mass. www.ipi.com Web-based drug discovery software platform built in less than five months enables analysis of huge data sets. Andrew Palmer, CIO Steven Holtzman, President and CEO FY03 revenue: NA Employees: 100 Millennium Pharmaceuticals Cambridge, Mass. www.millennium.com Transformation from a research-oriented genomics company to a fully integrated biopharmaceutical company supported by IT staff, contractors and outsourcers. Mark Hernon, VP, IT Mark Levin, CEO and Chairman FY03 revenue: $433.7 million Employees: 1,700 Retail/Wholesale 7-Eleven Dallas www.7-eleven.com Business intelligence database collects 22 million records daily from across the enterprise, enabling a major cultural shift from focusing on past trends to forecasting future business opportunities. Keith Morrow, VP of IS and CIO James W. Keyes, President and CEO FY03 revenue: $10.9 billion Employees: 30,140 Chico’s Retail Services Fort Myers, Fla. www.chicos.com While supporting 139 new retail stores, IT replaced or upgraded entire infrastructure and mission-critical applications in 18 months, including communications, global sourcing, merchandise planning, pattern-making, distribution and logistics, financial systems and e-commerce. Ajit Patel, CIO Scott Edmonds, President and CEO FY03 revenue: $768 million Employees: 5,500 Lands’ End Dodgeville, Wis. www.landsend.com IT supported fast, radical shift in business model after acquisition by Sears. Business intelligence software utilized to counter sales lost due to inadequate inventory. Frank Giannantonio, Senior VP and CIO Mindy Meads, President and CEO FY03 revenue: NA Employees: 10,000 Staples Framingham, Mass. www.staples.com Single gateway to third-party vendors allows business managers to set up new vendor links quickly without IS involvement. Fraud detection engine reduced chargebacks by more than 100 percent. Scott Floeck, CIO Ronald Sargent, President and CEO FY03 revenue: $13.2 billion Employees: 60,000 Toshiba America Business Solutions Irvine, Calif. www.copiers.toshiba.com Content management at this decentralized organization, with 90 percent of staff in the field, saves $750,000 annually in marketing distribution costs. E-learning and training accelerates integration, facilitating 10 acquisitions in 15 months. Dan Langham, Senior VP, CIO and CFO Dennis Eversole, CEO and President FY03 revenue: NA Employees: 2,500 W.W. Grainger Lake Forest, Ill. www.grainger.com Custom inventory availability tool utilized by sales staff 20,000 times in a one-month trial, netting $182,000 in add-on sales. End-to-end supply chain improvement cut cycle time by 30 percent. Timothy Ferrarell, Senior VP of Enterprise Systems Richard Keyser, Chairman and CEO FY03 revenue: $4.7 billion Employees: 15,000 Technology Services GSI Commerce King of Prussia, Pa. www.gsicommerce.com Standard software base gives e-commerce customers a menu approach to services and enables extremely fast rollout of e-commerce capabilities. Joseph N. Seibert, Senior VP and CIO Michael G. Rubin, Chairman and CEO FY03 revenue: $241.9 million Employees: 1,034 High Performance Technologies Reston, Va. www.hpti.com Group of IT experts is ready for rapid deployment on projects such as building the infrastructure for managing evidence from the caves of Afghanistan. Marty Shoup, Group Lead, Senior Technical Directors Timothy P. Keenan, President and Managing Partner FY03 revenue: $34.9 million Employees: 200 SecureWorks Atlanta www.secureworks.com Open-source software utilized to develop, test and launch new service in 60 days120 days early. In-house CRM programmer worked closely with CRM installation team to implement tracking module in two months. Wayne Haber, CIO Michael Cote, President and CEO FY03 revenue: $15 million Employees: 78 Via Training Portland, Ore. www.viatraining.com Open-source software for internal IT infrastructure and certain applications kept costs low during ramp-up period. Flash components and reusable code lower cost and enable multilingual delivery of training material. Paul Irvine, VP of Engineering Robert Aughenbaugh, President FY03 revenue: $12.2 million Employees: 110 Transportation/Distribution ABF Freight System Fort Smith, Ark. www.abf.com Rapid deployment of online applications for customers and B2B partners, including shipment tracking, rate quotations, reports, dynamic routing of in-transit shipments, a wireless tracking solution and XML connectivity. Michael Newcity, Manager of E-Commerce Systems Robert Davidson, President and CEO FY03 revenue: $1.4 billion Employees: 13,000 Con-Way Transportation Services Ann Arbor, Mich. www.con-way.com Business software components reused to launch a new business unit, supported by XML-based status alerts that led to an on-time rate of more than 98 percent and a guaranteed delivery service. Jackie Barretta, VP of Information Services Gerald L. Detter, President and CEO FY03 revenue: $2.2 billion Employees: 18,000 DHL Express Plantation, Fla. www.dhl-usa.com Time-to-market for new products, project delivery success rates and ROI of change initiatives all improved by project, program and portfolio management. Steve Bandrowczak, Senior VP and CIO of Americas Information Services John Fellows, CEO FY03 revenue: $27.8 billion Employees: 40,000 (U.S.) FedEx Corp. Memphis, Tenn. www.fedex.com Popular Temporary Assignment Program cut down learning curve by using current employees rather than contractors. New shipment information application coordinated customer calls. New portfolio review board moved 150 IT employees to higher-priority projects. Robert B. Carter, Executive VP and CIO Frederick W. Smith, Chairman, President and CEO FY03 revenue: $25 billion Employees: 200,000 Schneider National Green Bay, Wis. www.schneider.com Code reused from a customer-developed, load-sharing website to build a new IT tool. 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