Aerospace
GKN Aerospace North America (East)
Hazelwood, Mo.
IT and production operations developed a Web-based application to pull data from both its ERP system and major customer’s production system portal, reducing cycle time, inventory and headcount.
Fanny Sloan, Director of IT
James J. Fitzsimmons, President and CEO
FY03 revenue: $420 million
Employees: 1,600
L-3 Communications Integrated Systems
Greenville, Texas
Wireless aircraft inspection system reduced inspection cycle time and saved hundreds of thousands of dollars by feeding data into ERP system, generating immediate estimates and allowing customers to review service orders.
Cheryl Whitis, VP of IT and CIO
Robert Drewes, L-3 and IS President
FY03 revenue: $1.2 billion
Employees: 6,652
Northrop Grumman Corp.
Los Angeles
IT architecture revamped to create collaboration and communities of practice across business sectors. Business-sector CIOs access centralized IT shared service.
Thomas W. Shelman, VP and CIO
Ronald D. Sugar, Chairman, CEO and President
FY03 revenue: $26.2 billion
Employees: 123,000
Raytheon Co.
Waltham, Mass.
Manufacturing visualization tool developed by IT to meet a government request for near-real-time shop floor metrics also improved its production rate.
Rebecca R. Rhoads, VP and CIO
William H. Swanson, Chairman and CEO
FY03 revenue: $18.1 billion
Employees: 78,000
Automotive Manufacturing
DaimlerChrysler
Auburn Hills, Mich.
Digital information links between product development and manufacturing increased vehicle quality, manufacturing flexibility and productivity.
Susan J. Unger, Senior VP and CIO
Jürgen E. Schrempp, Chairman of the Board of Management and CEO
FY03 revenue: $171.9 billion
Employees: 362,063
Delphi Corp.
Troy, Mich.
Improved internally developed Web portal to boost usage by auto parts suppliers from less than 10 percent to almost 100 percent. Data mining is accessible by PDA.
Bette Walker, VP and CIO
J.T. Battenberg III, Chairman, CEO and President
FY03 revenue: $28 billion
Employees: 190,000
General Motors Corp.
Detroit
Cost flexibility enabled by 95 percent outsourced IT labor that is managed by unique matrix of process information officers and business process officers.
Ralph Szygenda, Group VP and CIO
G. Richard Wagoner Jr., Chairman and CEO
FY03 revenue: $185.5 billion
Employees: 338,000
Banking/Investment
Fannie Mae
Washington, D.C.
Service-oriented architecture and shared data services enabled management of a huge increase in assets without increasing IT staff and a sharply reduced time-to-market for new mortgage products.
Julie St. John, Executive VP and CIO
Franklin D. Raines, Chairman and CEO
FY03 revenue: $53.8 billion
Employees: 5,201
The Huntington National Bank
Columbus, Ohio
Service-oriented architecture enables reuse of business functions, lowering development costs by 90 percent while speeding delivery. Leadership training sessions held for IT managers.
Joseph A. Gottron II, Executive VP and CIO
Thomas E. Hoaglin, Chairman, President and CEO
FY03 revenue: $372.4 million
Employees: 8,500
The Massachusetts Housing Finance Agency
Boston
Extranet for online transactions improved and lowered the cost of the loan approval process, resulting in growth of loan pipeline in a difficult market. Extranet extended to offer mortgage insurance products and network lenders.
Dave O’Connor, Director of IT
Thomas R. Gleason, Executive Director
FY03 revenue: $58.9 million
Employees: 315
Merrill Lynch & Co.
New York City
Cost transparency initiative launched to improve management of common IT utilities among businesses. Customizable GUI developed to encompass all front-end trading applications increased revenue from cross-selling products.
John W. Cummings, Senior VP, Chief Information Services Officer and Head of
The PNC Financial Services Group
Pittsburgh Nearly 3,800 branch and phone center personnel retrained in five months in response to new federal regulations. New teller system rolled out in eight months with full payback in one year.Timothy G. Shack, CIO, Group Executive
James E. Rohr, Chairman and CEOFY03 revenue: $5.3 billion
Employees: 23,000Security Benefit Group
Topeka, Kan. Adoption of extreme programming methodology lowered development costs and time line by 25 percent. Business analysts rather than programmers set up 11 new fixed annuity products during a 48-hour period, with product testing completed in eight weeks.Dave Keith, Senior VP and CIO
Kris Robbins, President and CEOFY03 revenue: $338.8 million
Employees: 561The South Financial Group
Greenville, S.C. Project methodology for mergers and acquisitions supports integration, branding and other conversion processes in 45-60 days. Scalable systems instrumental to growth from $3 billion in assets to $11 billion in five years.Quintin Sykes, Executive VP and Director of IS
John DuBose, President of the Technology GroupFY03 revenue: $510 million
Employees: 2,200Southwest Bank of Texas
Houston E-business consultancy created and implemented customer e-commerce. High call volume and website activity handled within existing disaster recovery facility, avoiding the purchase of additional bandwidth.Buddy Cox, Executive VP and CTO
Paul Murphy, CEOFY03 revenue: $326 million
Employees: 1,800T. Rowe Price Group
Baltimore Investment rollover product developed by skunk-works team in 30 days, reusing existing components from other company systems.Michael A. Goff, President, T. Rowe Price Investment Technologies
George A. Roche, Chairman and PresidentFY03 revenue: $996 million
Employees: 3,862The Vanguard Group
Valley Forge, Pa. A “Swiss Army” of employees, including IT staffers and the CEO, answers customer calls during high volume times. Java and XML allow use of custom applications and hardware platforms in multiple operating systems without changing code.Tim Buckley, Managing Director of IT
John J. Brennan, CEOFY03 revenue: NA
Employees: 10,000Business/Consumer Services
Acxiom Corp.
Little Rock, Ark. Grid computing applied to data management enterprise, vastly increasing processing efficiency and lowering costs without a single failure, thereby allowing clients buying customer information to acquire computing power inexpensively and incrementally.Alex Dietz, CIO
Charles D. Morgan, Company LeaderFY03 revenue: $958.2 million
Employees: 5,500American International Relocation Solutions
Pittsburgh Transitioned over three years from conducting only residential moves to offering more than 30 relocation services worldwide. Full chain automation allows initiation of relocation services within hours. Open architectures and standards used to develop IT systems.Jey Baskar, Director of IS
Bryan Putt, CEOFY03 revenue: $50 million
Employees: 120Getty Images
Seattle Image bank uses ASP model for customer websites in which IT manages components of the content delivery, contributing to revenue growth of 41 percent in 2003.Lisa Tuttle, Acting Senior VP of Technology
Jonathan Klein, Founder and CEOFY03 revenue: $523 million
Employees: 1,800iJET Travel Risk Management
Annapolis, Md. Added long-term, security risk management business line at the end of Iraq war to supplement business intelligence focus and quickly acquired a dozen new, multibillion-dollar clients.Greg Meyer, CTO
Bruce McIndoe, Chairman and CEOFY03 revenue: $1.3 million
Employees: 60Korn/Ferry International
Los Angeles Three major technology-enabled business offerings were created using IT enterprise architecture and reusable software components as IT headcount was reduced from 100 to 30.Dan Demeter, CIO
Paul Reilly, CEOFY03 revenue: $338.5 million
Employees: 1,471Little Diversified Architectural Consulting
Charlotte, N.C. IT staff works directly for clients during building design and construction to plan their network and cabling infrastructure.Chris France, CIO
Philip A. Kuttner, CEOFY03 revenue: $40 million
Employees: 245Manpower
Milwaukee Internet ordering capability for staffing services championed by IT generated $3 million in new revenue. Pricing wizard built in one month with Web services.Peter Stockhausen, CIO for North America
Jeffrey A. Joerres, Chairman and CEOFY03 revenue: $12.2 billion
Employees: 25,000 (full-time)Worldspan
Atlanta Enterprise gateway cluster serving all travel clients increased software distribution and cut costs. Portfolio management integrated with strategic planning and budgeting process.Sue Powers, CIO and Senior VP, Worldwide Product Solutions
Rakesh Gangwal, Chairman, President and CEOFY03 revenue: $896.9 million
Employees: 2,530Communications
Intelsat
Pembroke, Bermuda In transformation from flat-rate and treaty-based satellite communications to for-profit, market-driven telecommunications services, business intelligence initiative identified $150 million in saleable network capacity and improved free cash flow by 15 percent.Joseph Kraus, Senior VP and CIO
Conny L. Kullman, CEOFY03 revenue: $952.8 million
Employees: 900SBC Communications
San Antonio Portfolio management utilized to shift more than $60 million in project budgets to higher priorities. Application Rapid Deployment process for 316 types of low-risk, repeatable IT solutions increased IT staffer productivity by 49 percent.John Stankey, CIO and Senior Executive VP
Edward E. Whitacre Jr., Chairman and CEOFY03 revenue: $40.8 billion
Employees: 175,400Verizon Wireless
Bedminster, N.J. Web services platform speeds product to market. Reverse bidding system for consultants reduced costs by 30 percent and decreased the time it took to fill open positions.Roger Gurnani, CIO
Denny Strigl, CEOFY03 revenue: $22.5 billion
Employees: 43,000Computer Manufacturing
Dell
Round Rock, Texas Customized application interfaces with the data warehouse to provide a user-friendly front end that allows all Dell employees to query the warehouse with complex questions. A four-tier architecture mixes standard and open-source software to reduce technology lifecycle costs.Randy Mott, Senior VP and CIO
Michael S. Dell, ChairmanFY03 revenue: $41.4 billion
Employees: 46,000Hewlett-Packard Corp.
Palo Alto, Calif. Global operations and IT combined to integrate supply chain and e-business with IT. Business-to-employee portal standardized HR function worldwide, saved $50 million with a six-month ROI and provided a platform for internal financial data reporting.Gilles Bouchard, Executive VP of Operations and CIO
Carly S. Fiorina, CEO and ChairmanFY03 revenue: $73.1 billion
Employees: 142,000palmOne
Milpitas, Calif. On the first day of the merger between Palm and Handspring, this new company operated as a single entity with merged ERP, finance, supply and HR systems and combined communications systems.Marina Levinson, VP and CIO
Todd Bradley, President and CEOFY03 revenue: $871.9 million
Employees: 740Education
Fairfax County Public Schools
Fairfax, Va. Student-teacher collaboration portal is used by 90,000 students, including hospitalized students. Moved from spaghetti architecture to a service-oriented architecture through a brokered integration platform and Web services.Maribeth Luftglass, CIO
Dr. Brad Draeger, Interim Superintendent of SchoolsFY03 revenue: $1.7 billion
Employees: 24,523Golden Gate University
San Francisco Enabled turnaround effort with a project portfolio and governance structure for 48 academic and operations projects. Reduced routine use of consultants by upgrading IT staff skills through a career development program.Anthony Hill, CTO
Phillip Friedman, PresidentFY03 revenue: $55 million
Employees: 1,500Harvard Business School
Boston Drew on existing resources to build new Web-based application for faculty research and course planning that launched in three weeks.Judy Stahl, CIO
Kim Clark, Dean of the FacultyFY03 revenue: $294 million
Employees: 1,273Tufts University
Medford, Mass. Open-source digital repository aggregates content from library systems, enabling rapid development of educational and research applications and garnering $2 million in support. GIS initiatives enhance teaching and research.Bruce Metz, VP for IT
Lawrence Bacow, PresidentFY03 revenue: $519.9 million
Employees: 3,887University of Pennsylvania
Philadelphia Web-based “purchase to pay” ordering system marries purchasing responsibility, authority and automatic budget check for 1,800 faculty and staff. PennKey gives secure access for 40,000 to 190 online services.Robin Beck, VP
Amy Gutmann, University PresidentFY03 revenue: $3.6 billion
Employees: 12,000Ventura Unified School District
Ventura, Calif. Gigabit Ethernet connections in all classrooms used for class work and student information. VoIP telephones allow teachers to move classrooms easily but retain phone numbers.Theodore Malos, Director of Technology
Dr. Trudy Arriaga, SuperintendentFY03 revenue: $150 millionEmployees: 1,800
Entertainment/Travel/mediaCKE Restaurants
Carpinteria, Calif. Built POS system in-house, saving more than $1 million in vendor costs. Operating at the continuously improving CMM level, the IS department reduced annual operating costs by 38 percent, earning citation from the CEO as having transformed from “worst of company” to “first in company.”Jeff Chasney, Executive VP and CIO
Andrew Puzder, CEOFY03 revenue: $1.4 billion
Employees: 29,000Harrah’s Entertainment
Las Vegas Fast response to fires that knocked out telecommunications in much of southern California brought a casino online two days before normal utilities were available, avoiding $10 million in lost revenue.Tim Stanley, Senior VP and CIO
Gary Loveman, President and CEOFY03 revenue: $4.3 billion
Employees: 43,000Marriott International
Washington, D.C. Upgraded reservation system guarantees the best available room rate regardless of booking channel. Corporate CRM system integrated with each hotel’s property management system, ensuring personalized service.Carl Wilson, Executive VP and CIO
J.W. Marriott Jr., Chairman of the Board and CEOFY03 revenue: $9 billion
Employees: 128,000The National Broadcasting Co.
New York City “TV station in a box” server concept enables fast setup of remote news bureaus. Bravo acquisition migrated to a new integrated platform, leading to a doubling in net revenue. SWAT team developed election results system in less than six months.David Overbeeke, Executive VP and CIO
Bob Wright, Vice Chairman and Executive Officer, GE; Chairman and CEO, NBCFY03 revenue: $6.7 billion
Employees: 6,000The New York Times Co.
New York City Flexible supply chain enables printing and distribution of various newspapers in markets across the country. Regionalization of online ads supports market share in local communities.Michael G. Williams, CIO
Russell T. Lewis, CEOFY03 revenue: $3.2 billion
Employees: 12,400Ruby Tuesday
Maryville, Tenn. Alert system grows help desk from 12 staffers to 100 seats. IT org chart lists 90 percent of staffers as analysts, allowing frequent shifts in responsibility.Nick Ibrahim, Senior VP and CTO
Sandy Beall, Chairman of the Board and CEOFY03 revenue: $914 million
Employees: 38,000Warner Music Group
New York City Music digitization process utilized to provide legal music downloads and launch ringtones, 500,000 of which are downloaded per month, helping to double company’s market share.Tsvi Gal, CIO
Edgar Bronfman, Jr., Chairman and CEOFY03 revenue: NA
Employees: 4,500Financial services
Chicago Board of Trade
Chicago Seamlessly transitioned to a new electronic trading platform, leading to high trading volumes and paving the way for new financial instruments.William Farrow, Executive VP and CIO
Bernard Dan, President and CEOFY03 revenue: $381.3 million
Employees: 703CompuCredit
Atlanta New portfolio of credit card accounts serviced in 60 days-half the time of previous portfolios. XML-based Business Information Gateway accelerated collections efforts.Guido Sacchi, CIO and Executive Director of Shared Services
David Hanna, CEOFY03 revenue: $453.8 million
Employees: 2,200GMAC Commercial Holding Corp.
Horsham, Pa. Excess capacity in IT infrastructure enables fast additions of new customers, portfolios and service lines. Integrated document management system spun off to recoup investment.Niraj Patel, Executive VP and CIO
Robert Feller, CEOFY03 revenue: NA
Employees: 3,300H&R Block
Kansas City, Mo. Project managers staff a resource pool as internal consultants. New offices in 552 Wal-Marts set up within a 17-day deadline.Jeff Yabuki, Executive VP
Mark Ernst, Chairman, President and CEOFY03 revenue: $3.8 billion
Employees: 11,200 (full-time)ProCard
Golden, Colo. Skunk works used to develop new Web-based flagship product in five months. Web services credit card processing technology developed in less than six months.Ian Hill, CIO
Bruce Baude, President and CEOFY03 revenue: $23.4 million
Employees: 145Government
City of Baltimore
Baltimore Enterprise CRM system enables “one call to City Hall” initiative for service requests. Real-time performance measurement system tracks success on dashboards. All IT staff completed 40-hour-plus Project Management Institute course.Elliot Schlanger, CIO
Martin O’Malley, MayorFY03 revenue: $2.2 billion
Employees: 15,385City of Chandler
Chandler, Ariz. Project management office implemented 22 new technologies within 18 months, increasing user satisfaction by 75 percent. Online vendor registration for city services achieved full participation.Marilyn Delmont, CIO
W. Mark Pentz, City ManagerFY03 revenue: $607.4 million
Employees: 1,512Defense Logistics Agency
Fort Belvoir, Va. In Iraq war: RFID tags in matériel, on-scene IT support, pack-up kits and a Web-based version of standard distribution system reduced duplicate orders by more than 80 percent compared to the first Gulf War.Mae De Vincentis, Director of Information Operations and CIO
Vice Adm. Keith W. Lippert, Director of Supply Corps, U.S. NavyFY03 revenue: $25 billion
Employees: 21,500Greater Toronto Airports Authority
Toronto Common-use IT infrastructure owned by airport links all airlines and gates, replacing private networks, enabling quick shifts and optimizing traffic flow. Traffic management system a common rule base for assigning airport resources.James Burke, VP of IT and Telecommunications
Louis A. Turpen, CEOFY03 revenue: $472.7 million
Employees: 896Naval Facilities Engineering Command
Washington, D.C. Composite application strategy for enterprise-pursued in lieu of enterprise ERP or custom solution-developed in 10 months. Same application engine reused to streamline contract management.Capt. Daniel P. King, CIO
Rear Adm. Michael K. Loose, Chief of Civil EngineersFY03 revenue: $8 billion
Employees: 14,000Oakland County, Michigan
Pontiac, Mich. After major budget cut, technology infrastructure enabled balanced budget, no layoffs and AAA bond rating. Crime information network shared by more than 150 agencies.Phil Bertolini, Director of IT
L. Brooks Patterson, County ExecutiveFY03 revenue: $590 million
Employees: 4,424UNICEF (United Nations Children’s Fund)
New York City Fly-away VSAT satellite stations deployed in less than three hours to deliver voice, fax, data, e-mail and videoconferencing in remote locations, saving lives in disaster areas.Andre Spatz, CIO
Carol Bellamy, Executive DirectorFY03 revenue: $1.7 billion
Employees: 7,000U.S. Government Accountability Office
Washington, D.C. Strategic business model helps execute more than 1,000 executive branch activity reviews, accounting for $35.4 billion in taxpayer benefits.Anthony Cicco Jr., CIO and Deputy Chief Administrative Officer
David M. Walker, Comptroller General of the United StatesFY03 revenue: $457 million
Employees: 3,370Health Care/Health Insurance
American Society of Health-System Pharmacists
Bethesda, Md. Online placement service created in less than nine months to protect market niche. Continuing education services moved online in less than one year.John C. Spencer Jr., VP and CIO
Henri R. Manasse Jr., Executive VP and CEOFY03 revenue: $36.5 million
Employees: 220Anthem
Indianapolis Health-care network built an entire service model for 72,000-customer account in less than 90 days. IT centers of excellence for key technologies, including e-business, contact centers and document management solutions.Jane E. Niederberger, Senior VP and CIO
Larry C. Glasscock, Chairman, President and CEOFY03 revenue: $16.8 billion
Employees: 20,000Blue Cross & Blue Shield of Rhode Island
Providence, R.I. Website focus increased traffic by 246 percent in one year while reducing application support budget. Emergency medical record system allows hospital emergency room personnel to view patient medical and claim data.David O. Zink, Senior VP of Administration and CIO
James E. Purcell, Acting President and CEOFY03 revenue: $1.9 billion
Employees: 1,037Clarian Health Partners
Indianapolis Physician order-entry system and intelligent alerting system notifies doctors when they deviate from industry-defined best practices. Centralized data repository and automated algorithms developed to respond to new donor transplant law. Department of Business Innovations serves as internal consultants.Tal Moise, VP of Business Innovations and co-CIO
Marvin Pember, CFOFY03 revenue: $2.1 billion
Employees: 11,088Group Health Cooperative
Seattle Workflow redesign allows care providers to see 20 percent more patients daily. Member website updated to include patient information and secure messaging with doctors.Janice Newell, CIO
Cheryl Scott, President and CEOFY03 revenue: $1.9 billion
Employees: 9,532HealthMarket
Norwalk, Conn. Evolutionary process known as “creeping elegance” employed for systems development. Standards-based, component-driven architecture enabled migration to open systems.Ed Zecchini, Executive VP and CTO
Stephen F. Wiggins, Founder, Chairman and CEOFY03 revenue: $90 million
Employees: 133Hygeia Corp.
Miami Lakes, Fla. Connectivity toolkit enabled online claims to grow from zero to 40 percent in one year. Client portal allows customers to work with their data directly.Rod Hamilton, CIO
Virgil Bretz, CEOFY03 revenue: NA
Employees: 75Lifespan
Providence, R.I. Computerized Physician Order Entry initiative enabled by wireless network. New contract management application created $17 million improvement in payments.Carole Cotter, Senior VP and CIO
George Vecchione, President and CEOFY03 revenue: $1.1 billion
Employees: 10,231Insurance
Allstate Insurance Co.
Northbrook, Ill. More than 110,000 customized agent websites launched based on a single architecture. Auto Express program enables handling of fender-benders with no injuries or liability issues.Catherine S. Brune, Senior VP and CTO
Edward M. Liddy, Chairman, President and CEOFY03 revenue: $32 billion
Employees: 40,000American International Group
New York City Scalable systems and an open, flexible architecture based on the J2EE framework create an integration-ready enterprise, absorbing 10 insurance acquisitions since 2001.Mark S. Popolano, CIO
Maurice R. Greenberg, Chairman and CEOFY03 revenue: $81.3 billion
Employees: 86,000Antares Management Solutions
Westlake, Ohio Imaging technology optimizes health claims processes, including provider credentialing, claims data entry and claims correspondence. Insurance broker website brings together formerly diverse services.Ken Sidon, President
Edward J. Hartzell, CEOFY03 revenue: $70 million
Employees: 700CNA Financial
Chicago New claims management dashboard gives business managers real-time claims information. Data model consolidates business units’ information. Fixed IT costs lowered from 70 percent to 50 percent in one year.John Golden, Executive VP and CIO
Stephen W. Lilienthal, Chairman and CEOFY03 revenue: $12 billion
Employees: 12,000CUNA Mutual Group
Madison, Wis. Products for credit union clients moved online, including a new database developed to protect against hiring risky staff that lowered the processing rate from three days to seconds.Rick R. Roy, CIO
Michael B. Kitchen, President and CEOFY03 revenue: $2.4 billion
Employees: 6,000GMAC Insurance Management Corp.
Earth City, Mo. Planning and Process Management Organization developed a project and portfolio management infrastructure to converge multiple policy management systems into a single system.Jerry Filler, CIO
Gary Y. Kusumi, President and CEOFY03 revenue: $1.3 billion
Employees: 3,000The Guardian Life Insurance Co. of America
New York City Offshore outsourcing model cut IT costs by 10 percent while maintaining at least 50 percent in-house employees, thereby avoiding loss of knowledge capital. Component-based architecture allows quick product launches.Dennis Callahan, Executive VP and CIO
Dennis J. Manning, President and CEOFY03 revenue: $7.7 billion
Employees: 5,000Lincoln National Corp.
Philadelphia Service-oriented architecture and Web services used to syndicate company content into client websites on demand and in real-time, tailored to client specifications.Jason Glazier, Senior VP, Chief Technology and E-Commerce Officer
Jon A. Boscia, Chairman and CEOFY03 revenue: $5.3 billion
Employees: 7,854Pinnacol Assurance
Denver Integrated application architecture, sharing a single corporate database, runs all core business areas. All software development handled in-house, enabling quick system changes in response to new regulations and business needs.Robert Norris, CIO
Gary Pon, CEOFY03 revenue: $487 million
Employees: 530Legal Services
Foley & Lardner
Milwaukee Popular client-specific extranet developed by three IT staffers with object-oriented architecture. Most requests for client-specific extranets implemented in two to 48 hours.Douglas D. Caddell, CIO
Ralf-Reinhard Boer, CEOFY03 revenue: $489.5 million
Employees: 2,500Kirkpatrick & Lockhart
Pittsburgh Client extranets can be set up within one hour. Standard technology infrastructure enabled the creation of a fully functioning replacement law office within days.Steven W. Agnoli, CIO
Peter J. Kalis, Chairman of the Management CommitteeFY03 revenue: $320 million
Employees: 1,650Manufacturing/Process Industries
Alcoa
Pittsburgh Alcoa Business System, based on the Toyota Production System, focuses on efficiency and continuous improvement to ensure lean business practices.Rudi P. Huber, VP of Global Business Services and CIO
Alain J. P. Belda, Chairman and CEOFY03 revenue: $21.5 billion
Employees: 120,000The Dow Chemical Co.
Midland, Mich. Five hundred interactive conference rooms reduced travel costs by $143 million in one year. Structured methodology and best practices applied to more than 40 acquisitions and joint ventures worldwide since 2000.David E. Kepler, Corporate VP of Shared Services and CIO
William S. Stavropoulos, Chairman of the Board and CEOFY03 revenue: $33 billion
Employees: 46,000Flextronics International
Singapore Custom electronics manufacturer quickly shifts design, manufacturing and supply chain logistics of customers’ products to different sites around the world based on changing demand and cost considerations.Mike Webb, CIO
Michael Marks, CEOFY03 revenue: $13.4 billion
Employees: 80,000Griffith Laboratories
Alsip, Ill. This food manfacturer quickly implemented a CRM system to improve retention of new customers. Decision tool developed to capture variables for lowering costs saved $2 million.John McCarville, VP of IT-Worldwide
Herve de la Vauvre, President and CEO WorldwideFY03 revenue: NA
Employees: 2,833Kennametal
Latrobe, Pa. Large European acquisition fully integrated in five months. E-commerce website launched in 100 days. Flexible, scalable, open systems architecture replaced proprietary mainframe environment.Ralph G. Niederst, VP and CIO
Markos I. Tambakeras, President, Chairman and CEOFY03 revenue: $1.8 million
Employees: 13,590O.C. Tanner Co.
Salt Lake City Agile software development methodology used to implement more than 1,000 business systems enhancements in one year. IT enhancements to manufacturing, supply chain and customer-facing processes reduced customer calls by half.David Berg, Senior VP and CIO
Kent Murdock, President and CEOFY03 revenue: $300 million
Employees: 1,880Plug Power
Latham, N.Y. Scalable, open systems enable custom functionality. More than 130 system modifications deployed by three IT staffers last year. Project performance data posted on intranet.Darryl J. Enfield, Director of IS
Roger B. Saillant, CEOFY03 revenue: $12.5 million
Employees: 325Pharmaceuticals
Infinity Pharmaceuticals
Cambridge, Mass. Web-based drug discovery software platform built in less than five months enables analysis of huge data sets.Andrew Palmer, CIO
Steven Holtzman, President and CEOFY03 revenue: NA
Employees: 100Millennium Pharmaceuticals
Cambridge, Mass. Transformation from a research-oriented genomics company to a fully integrated biopharmaceutical company supported by IT staff, contractors and outsourcers.Mark Hernon, VP, IT
Mark Levin, CEO and ChairmanFY03 revenue: $433.7 million
Employees: 1,700Retail/Wholesale
7-Eleven
Dallas Business intelligence database collects 22 million records daily from across the enterprise, enabling a major cultural shift from focusing on past trends to forecasting future business opportunities.Keith Morrow, VP of IS and CIO
James W. Keyes, President and CEOFY03 revenue: $10.9 billion
Employees: 30,140Chico’s Retail Services
Fort Myers, Fla. While supporting 139 new retail stores, IT replaced or upgraded entire infrastructure and mission-critical applications in 18 months, including communications, global sourcing, merchandise planning, pattern-making, distribution and logistics, financial systems and e-commerce.Ajit Patel, CIO
Scott Edmonds, President and CEOFY03 revenue: $768 million
Employees: 5,500Lands’ End
Dodgeville, Wis. IT supported fast, radical shift in business model after acquisition by Sears. Business intelligence software utilized to counter sales lost due to inadequate inventory.Frank Giannantonio, Senior VP and CIO
Mindy Meads, President and CEOFY03 revenue: NA
Employees: 10,000Staples
Framingham, Mass. Single gateway to third-party vendors allows business managers to set up new vendor links quickly without IS involvement. Fraud detection engine reduced chargebacks by more than 100 percent.Scott Floeck, CIO
Ronald Sargent, President and CEOFY03 revenue: $13.2 billion
Employees: 60,000Toshiba America Business Solutions
Irvine, Calif. Content management at this decentralized organization, with 90 percent of staff in the field, saves $750,000 annually in marketing distribution costs. E-learning and training accelerates integration, facilitating 10 acquisitions in 15 months.Dan Langham, Senior VP, CIO and CFO
Dennis Eversole, CEO and PresidentFY03 revenue: NA
Employees: 2,500W.W. Grainger
Lake Forest, Ill. Custom inventory availability tool utilized by sales staff 20,000 times in a one-month trial, netting $182,000 in add-on sales. End-to-end supply chain improvement cut cycle time by 30 percent.Timothy Ferrarell, Senior VP of Enterprise Systems
Richard Keyser, Chairman and CEOFY03 revenue: $4.7 billion
Employees: 15,000Technology Services
GSI Commerce
King of Prussia, Pa. Standard software base gives e-commerce customers a menu approach to services and enables extremely fast rollout of e-commerce capabilities.Joseph N. Seibert, Senior VP and CIO
Michael G. Rubin, Chairman and CEOFY03 revenue: $241.9 million
Employees: 1,034High Performance Technologies
Reston, Va. Group of IT experts is ready for rapid deployment on projects such as building the infrastructure for managing evidence from the caves of Afghanistan.Marty Shoup, Group Lead, Senior
Technical DirectorsTimothy P. Keenan,
President and Managing PartnerFY03 revenue: $34.9 million
Employees: 200SecureWorks
Atlanta Open-source software utilized to develop, test and launch new service in 60 days120 days early. In-house CRM programmer worked closely with CRM installation team to implement tracking module in two months.Wayne Haber, CIO
Michael Cote, President and CEOFY03 revenue: $15 million
Employees: 78Via Training
Portland, Ore. Open-source software for internal IT infrastructure and certain applications kept costs low during ramp-up period. Flash components and reusable code lower cost and enable multilingual delivery of training material.Paul Irvine, VP of Engineering
Robert Aughenbaugh, PresidentFY03 revenue: $12.2 million
Employees: 110Transportation/Distribution
ABF Freight System
Fort Smith, Ark. Rapid deployment of online applications for customers and B2B partners, including shipment tracking, rate quotations, reports, dynamic routing of in-transit shipments, a wireless tracking solution and XML connectivity.Michael Newcity, Manager of E-Commerce Systems
Robert Davidson, President and CEOFY03 revenue: $1.4 billion
Employees: 13,000Con-Way Transportation Services
Ann Arbor, Mich. Business software components reused to launch a new business unit, supported by XML-based status alerts that led to an on-time rate of more than 98 percent and a guaranteed delivery service.Jackie Barretta, VP of Information Services
Gerald L. Detter, President and CEOFY03 revenue: $2.2 billion
Employees: 18,000DHL Express
Plantation, Fla. Time-to-market for new products, project delivery success rates and ROI of change initiatives all improved by project, program and portfolio management.Steve Bandrowczak, Senior VP and CIO of Americas Information Services
John Fellows, CEOFY03 revenue: $27.8 billion
Employees: 40,000 (U.S.)FedEx Corp.
Memphis, Tenn. Popular Temporary Assignment Program cut down learning curve by using current employees rather than contractors. New shipment information application coordinated customer calls. New portfolio review board moved 150 IT employees to higher-priority projects.Robert B. Carter, Executive VP and CIO
Frederick W. Smith, Chairman, President and CEOFY03 revenue: $25 billion
Employees: 200,000Schneider National
Green Bay, Wis. Code reused from a customer-developed, load-sharing website to build a new IT tool. Project management office implemented IT infrastructure solution based on software development process.Steven J. Matheys, CIO
Christopher Lofgren, President and CEOFY03 revenue: $2.9 billion
Employees: 21,000