BoxTone “User Self-Service Module” Helps BlackBerry Users Help Themselves

BoxTone, a maker of BlackBerry monitoring software for enterprises, on Tuesday released the latest addition to it BlackBerry Enterprise Server (BES)-oversight product line: the BoxTone User Self-Service Module for BlackBerry, which the company says can not only lower organizations' total cost of ownership (TCO), but provide higher technical service-levels and further empower users to resolve issues on their own.