Practical advice from Purdue Pharma CIO Larry Pickett At Purdue Pharma, CIO Larry Pickett found the only issue he had with desktop video conferencing was that his vendor, Microsoft, had an instant messaging (IM) client that was built in and enabled by default, which goes against his company’s policy of banning IM. Disabling the client added complexity to installing the application across the enterprise, which could result in lower utilization of the tool than he had expected. More on CIo.com Seven Quick Tips for Videoconferencing Beginners A hosted SaaS model is the cheapest option but it has the lowest image quality because of bandwidth unreliability. An on-premise model relies on software installed on a company’s servers, creating a smoother video experience, but it can only involve internal users. A blended model is also an option, says Pickett, where you can choose the appropriate technology for a given meeting, such as one with both external and internal participants. Performance issues arise with certain solutions and can limit the experience. Since the SaaS model is hosted by a third party, the audio is bridged through a separate connection, creating a one- to two-second delay, which is “very annoying for users on the call,” says Pickett. The on-premises model through your company’s own network streams the audio and video together, fixing the synching issue. However, you can’t include outside callers. Just because you can implement this technology doesn’t mean you should. Pickett says CIOs should ask themselves: Will my employees use it? While the cost benefits of reduced travel are enticing, the savings won’t come to fruition unless your employees participate. Try a pilot first, assess the results, then roll it out completely. As a CIO, think carefully before providing this service because of the complexity of the infrastructure, software, training, bandwidth and support required, says Pickett. “The perception, fueled by the very simple, easy-to-use one-to-one video conferencing built into Macs, makes [desktop video conferencing] appear trivial,” he adds. Look first at how all the options will meet your business requirements and set expectations, he says. Related content brandpost Sponsored by Huawei Beyond gigabit: the need for 10 Gbps in business networks Interview with Liu Jianning, Vice President of Huawei's Data Communication Marketing & Solutions Sales Dept By CIO Online Staff Dec 04, 2023 9 mins Cloud Architecture Networking brandpost Sponsored by HPE Aruba Networking Bringing the data processing unit (DPU) revolution to your data center By Mark Berly, CTO Data Center Networking, HPE Aruba Networking Dec 04, 2023 4 mins Data Center brandpost Sponsored by SAP What goes well with Viña Concha y Toro wines? Meat, fish, poultry, and SAP Viña Concha y Toro, a wine producer that distributes to more than 140 countries worldwide, paired its operation with the SAP Business Technology Platform to enhance its operation and product. By Tom Caldecott, SAP Contributor Dec 04, 2023 4 mins Digital Transformation brandpost Sponsored by Azul How to maximize ROI by choosing the right Java partner for your organization Choosing the right Java provider is a critical decision that can have a significant impact on your organization’s success. By asking the right questions and considering the total cost of ownership, you can ensure that you choose the best Java p By Scott Sellers Dec 04, 2023 5 mins Application Management Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe