Customer Service: Job One for McCormick & Schmick’s IT Department

McCormick and Schmick's Seafood Restaurants' seven-person IT staff supports 96 dining establishments in the U.S. and Canada and a core user group of 700 employees. In this latest Hiring Manager interview, McCormick & Schmick's Vice President of Information Technology Daniel Cunningham discusses how his small team supports the chain, his criteria for hiring IT staff, and why he'll never hire someone who criticizes end-users during a job interview.