Hitting "Ctrl+P" can cost your business more \n\nthan you think. It certainly did at aerospace giant Boeing. Imaging services\u2014which includes production printing, office \n\nprinting, faxing, scanning and related supplies\u2014used to cost the company nearly $150 million annually. The problem, \n\nsays Earl Beauvais, Boeing's director of print, plot and scan services, was that imaging wasn't centrally controlled, and the \n\ncompany used several vendors. Boeing also owned, operated and maintained about 32,000 imaging devices. The lack of an \n\nenterprisewide solution meant, among other things, that each department was responsible for purchasing its own toner, paper \n\nand other supplies. \n\nMore on CIO.com\nHow Boeing Used Managed Services to Lower Total Imaging Costs\n\nLittle Printers, Big Expense: How to Control Imaging Costs\n\nSIP Trunking Plus: 5 Avenues for New Revenue Generation\n\nTo increase efficiency and reduce cost, Beauvais and his team sought a managed services solution to handle everything from print \n\ncartridges to printer-upkeep across Boeing's 195 domestic sites and 168 international sites.\n\nImaging can be a good place to cut costs, says Forrester Analyst Craig Le Clair, as it's been "historically unmanaged." For \n\nexample, company departments often order imaging devices and do the maintenance, which puts the costs on a decentralized \n\nbudget. "Now, the trend is to centralize everything and manage it on one budget," he says. Companies are realizing they don't \n\nhave the tools to efficiently manage their printing environment and are turning to vendors who "really know what they are \n\ndoing," says Le Clair. Managed services providers, he says, have built sophisticated software to take the load off the \n\ncompany.\n\nBeauvais spent 18 months researching and interviewing vendors, who had to show how they would manage the company's imaging \n\ntechnology needs while providing the greatest efficiency at the best price. He and his team chose a partnership comprised of \n\nDell (for maintenance and asset management) and Lexmark (for devices). They picked them in part because Dell had \n\ninfrastructure in place at Boeing.\n\nTo prove the concept, a six-month pilot implementation launched at Boeing's St. Louis office in May 2007. The St. Louis \n\nsystem includes 47 new Lexmark device categories, including printers, copy machines and scannners. "We replaced the devices \n\nbecause we didn't want variability of age," says Beauvais. \n\nThe beauty of managed services is that Dell owns the devices and handles maintenance, a key goal for Beauvais. Boeing saw ROI \n\nimmediately because Dell's service contract cost less than its existing agreements. In the end, Boeing saved about 30 percent \n\nof its imaging maintenance and supplies costs, and 27 percent of its overall imaging costs annually at locations with the new \n\nsystem. The initiative began rolling out companywide at the end of 2007.\n\nFor Boeing, the benefits couldn't be clearer. Beauvais's staff can now focus more on other business needs, and the company's \n\ntotal imaging spend has been reduced to $110 million annually. Both will aid Boeing as it navigates a turbulent economy.