Opinion

My AT&T Customer Service Nightmare

One move, plus one e-mail password snafu add up to one frustrating week for this PC and iPhone user. Dear AT&T: You should be able to do better customer service than this.
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San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.