Cloud Computing Support: Success Starts at Home

Amazon Web Services support has come under fire recently. But as's Bernard Golden explains, many of the problems start when IT organizations make false assumptions about who's responsible for application scaling and maintenance.
  • Virtualization
  • Cloud Computing
Named by as one of the 10 most influential people in cloud computing, Bernard Golden serves as vice president of strategy for ActiveState Software, an independent provider of CloudFoundry. He is the author of four books on virtualization and cloud computing, his most recent book being Amazon Web Services for Dummies. Learn more about him at