by Kevin Fogarty

Desktop Virtualization: Top Vendors Still Miss the Mark

May 24, 2010
Desktop Virtualization Virtualization

What's taking so long for desktop virtualization to spread across the enterprise? Even top vendors VMware and Citrix are missing key pieces that enterprise customers need for rollout.

Desktop virtualization has a predicted growth curve that leaves much of the PC and IT services industries smiling: Yet none of the technologies or service providers promising to offer hosted virtual desktops are ready to step into key roles in enterprise IT infrastructures, according the same well-respected analysts who set the server virtualization market on its ear with a similar conclusion last year.

“Very simply, none of the hosted virtual desktop providers can match the requirements for the enterprise,” according to Chris Wolf, infrastructure analyst at The Burton Group (purchased recently by Gartner) who presented a critical report (registration required) at last week’s Synergy Citrix conference in Las Vegas.

Both Citrix and VMware are prepping versions of their products that do satisfy Burton Group’s requirements in storage, infrastructure, management, performance and other characteristics, and both are fine for department-level deployments, Wolf says.

No Shipping VDI Makes the Grade

But no shipping VDI product set is ready right now for large-scale deployments, Wolf says.

The report, which Burton presented at the recent Citrix Synergy end-user conference, looked specifically at Virtual Desktop Infrastructure (VDI) products from VMware, Citrix, Microsoft and a range of smaller third-party vendors.

VDI, though used almost generically to refer to other forms of desktop virtualization, means specifically to run a desktop operating system and all of a users applications on a backend server without allowing other users to share the software or running much, if any, of it on the users own hardware.

BMW Takes a Sharp Turn Toward App Virtualization

Other models stream applications or the operating system from a server to the user’s machine and execute there, stream applications in the same way, or let many users share the same set of OS and applications.

Those approaches make up, by far, the largest part of the market, according to research from International Data Corp., which predicts only 10 percent of enterprise desktop clients deployed this year will be virtual ones of any form.

VDI is also more expensive than other formats because of the high requirement for server and network resources. A November, 2008 Forrester Research report estimated each VDI user would cost an organization $1,760 for the cost of thin client, server, storage costs and licenses for virtualization software, desktop OS and applications.

In April, Natalie Lambert, the Forrester analyst who wrote the report and now works for Citrix, estimated that cost had dropped by almost half because more powerful servers could support more users for a lower price tag than during 2008.

That trend will continue, according to IDC analyst Ian Song, but the cost of VDI is still several multiples above streaming applications or streaming OS versions, making the cost prohibitive for most users even if there were no support, security or management complications.

Streaming applications, OSes and traditional terminal-services-based applications have been around long enough that the costs and security have been bulletproofed. Not so VDI.

“The main issues are in security; neither of the biggest products, Citrix or VMware — both of which we talked with and tested these criteria with — have a good semblance of role-based access control or scalability of management don’t allow for delegated administration,” Wolf says.

“Citrix especially has been talking recently about customers with tens of thousands of seats, even one sale that will eventually be 140,000 seats. We’re not saying you can’t do that,” Wolf says. “There are lots of big installations of shared-services versions. With VDI the management consoles top out at 5,000 users and you can only set two levels of access. So you’d have stacks of these consoles of 5,000 users each and everyone would have minimal access as a basic user or would be a super-admin. That just won’t scale.”

Relief By Late Year?

Both Citrix and VMware will have updates out by the end of the year that eliminate the 5,000-user limit on management consoles and will make security and access control far more granular; that they haven’t done so to this point shows that even their larger installations are for relatively small pools of users — 2,000 to 5,000 for the most part, not tens of thousands, Wolf says.

Of the two biggest vendors in the comparison, compared, Citrix’ XenDesktop 4.0 Platinum came closest to meeting Burton’s criteria — which included the quality of user experience, network, storage and back-end virtual infrastructures, management, security, licensing and other issues.

Still, the best it could do was qualify as being “suitable for department-level deployments and SME-class organizations.”

That’s probably the best way to look at VDI anyway, as compared to other ways to deliver IT resources to a desktop virtually, according to Tony Lux, purveyor of technology at Kansas City based regional craft brewer Boulevard Brewing Co., which used Pano Logic virtual desktops to automate its brewhouse.

It didn’t virtualize the desktops of its office workers, however.

“The good thing about virtualizing with something like [zero-client specialist] Pano Logic is that on the brewfloor the computers are generally running one app at a time and it works great,” Lux says. “We put one office user on it and took him back off pretty quickly. He told us after the fact that he needed to be more mobile and we couldn’t support that, or use Windows 7 if we wanted to.”

Highlights from Burton Group’s Head-to-Head comparison

Citrix XenDesktop 4.0 Platinum

Judgment: “Suitable for departmental-level deployments and for SME-class organizations.”


  • Flexible delivery
  • Supports multiple virtualization servers
  • Strong user-experience feature set
  • Diverse endpoint OS support
  • Strong WAN performance
  • Rich supporting ecosystem


  • Security logging and auditing of administrative actions
  • 3 year support for entire product portfolio
  • VMware View 4.01 Premier Edition

    Judgment: “Not…an enterprise-class SHVD platform”

    Note: “Upcoming VMware View 4.5 (in beta) release satisfies the required feature shortcomings.” Weaknesses:
    • Role-based access control or security hardening guidelines
    • Enterprise management integration
    • No user application self service
    • Low-bandwidth WAN support
    • Supports only VMware backend
    • Management console scalability limited
    • Win7 Guest OS support
    • Rich integration with VMware vSphere
    • Solid but incomplete core feature base
    • PC-over-IP performance better than expected
    • Simple deployment
    • Active directory integration
    • Enterprise management

    SOURCE: Chris Wolf, Burton Group

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