Tech Vendors Admit Service Stinks

Sixty four percent of PC users are frustrated with the current state of tech support and customer service, new research shows. On the bright side, the top tech vendors are candidly discussing the problem. But can they take the next step and learn from Apple's example?
  • Computers and Peripherals
  • Consumer Electronics
San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.