Feature

Sneaky Fees: Hidden Charges Add Up for Tech Users

Regulatory fees. Handling fees. Convenience fees. Whatever vendors call them, more of these small charges continue to pile up on mobile phone and broadband bills, as well as on everyday online purchases. It's adding up to aggravation for many customers.
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San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.