Tech Vendors Behaving Badly: Support Just Gets Worse

There's been a lot of well-deserved rage directed at Wall Street this year; maybe Silicon Valley should get a dose of the same. The technology industry does too little to help or support buyers once they've opened their wallets.
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San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.