Productivity gains and improved response time are among the greatest benefits of unified \n\ncommunications, according to a recent survey by CIO magazine. Among the 32 percent of IT \n\nbuyers surveyed running unified communications solutions, increased productivity (64 \n\npercent) and faster response time and delivery of information (50 percent) are most \n\nfrequently cited as major benefits. The survey, conducted in July, 2009 across 413 CIO.com \n\nvisitors involved in technology purchases at their organizations, also finds that 35 percent \n\nof IT buyers are planning to implement unified communications within the next five years (20 \n\npercent have no plans to implement unified communications and 13 percent are still \n\nundecided). Unified Messaging, Desktop Videoconferencing, Telepresence Top Technologies of \n\nInterestIT buyers most frequently cite unified messaging (47 percent), desktop videoconferencing \n\n(46 percent) and telepresence technology (45%) as technologies they are actively researching \n\nor have on their radar screens. VoIP (27 percent), corporate videoconferencing (25 percent) \n\nand IP telephony (25 percent) are the most frequently cited unified communications \n\ntechnologies slated for upgrades in the coming year.Ease of Use Critical Factor for Unified Communications ImplementationEase of use (79 percent) is overwhelmingly cited as a critical factor when deciding to \n\nimplement unified communications solutions followed by ROI (57 percent), level of service \n\n(54 percent) and price (51 percent). When it comes to driving unified communications \n\nstrategy, half of IT buyers surveyed say the CIO is primarily responsible while roughly one \n\nin five say responsibility falls with senior non-IT management (9 percent) or line of \n\nbusiness owners (9 percent). Only 12 percent of respondents have a team representing \n\nvarious business functions (6 percent) or a dedicated product champion (6 percent) driving \n\nunified communication strategy at their organizations.To view complete survey results click here.