Users Not Customers\n \n Who Really Determines the Success of Your BusinessBy Aaron Shapiro\n \n \n \n Book\u2002While most businesses are trying to get closer to their customers, Shapiro says you should first cozy up to users. Same thing, no? Shapiro\u2019s strategic shift makes the distinction that although many users are customers, users are really the key influencers. They create perceptions and share critiques about brands, thereby affecting how customers act. With stories from Mint.com and Best Buy, Shapiro outlines how to realign your business and refine the user experience. Portfolio Penguin, $26.95\n Nanovation\u2002How a Little Car Can Teach the World to Think Big and Act Bold\n \n By Kevin and Jackie Freiberg and Dain Dunston\n \n \n \n Book\u2002The story of how Tata Motors created a car that changed India carries broader implications for innovation strategies, say the authors. Nanovation is a tale of souped-up innovation and how the people behind the Nano achieved what competitors said was impossible: unprecedented products, fully motivated employees and worldwide recognition. Tata\u2019s Nano managed to make a more energy-efficient family car for the price of a motor scooter by embracing failure and never assuming anything. Thomas Nelson, $24.99\n The Future of Value\u2002How Sustainability Creates Value Through Competitive Differentiation\n \n By Eric Lowitt\n \n \n \n Book\u2002One may not expect that organizations can gain a competitive edge through sustainability, but this author shows how companies have done just that. He says that creating truly sustainable processes can accelerate overall business performance. Lowitt has developed a model that he says helps companies develop and assess successful sustainability plans. It incorporates five management practices, including top- and bottom-line improvement approaches, governance structures, and value chain activity adjustments. Wiley, $32.95\n @RalphLoura\u2002By Ralph Loura\n \n \n \n Twitter\u2002 The CIO of Clorox posts links to relevant technology news, blogs and research, along with his own evaluations of business and customer service. He tweeted an article in favor of continuing to support BlackBerrys and said, \u201cI could disagree more.\u201d Loura also posted a complaint about the failure of a mobile boarding pass: \u201cGate doesn\u2019t have me as checked in. Gave away my seat!\u201d\u2002@ralphloura\n Passion and Purpose\u2002Stories from the Best and Brightest Young Business Leaders\n \n By John Coleman, Daniel Gulati, and W. Oliver Segovia\n \n \n \n Book\u2002These crowdsourced stories from young MBAs (the book is also written by three MBA graduates from Harvard Business School) may provide encouragement to business leaders struggling with millennials in the workplace. The books says these young up-and-comers can bring valuable experience to top-notch companies, highlighting young people who have launched startups, fought for gender equality in the workplace and taught in the Middle East. To balance the generation gap, the book also includes perspectives from the CEOs of McKinsey and Pandora. Harvard Business Review Press, $25.95\n Follow Editorial Assistant Lauren Brousell on Twitter: @lbrousell.