\u201cTechnology is easy. People are tough.\u201d \n \n CIOs have been saying that for years, whenever the conversation turned to managing change or adopting new technologies. In the new math of IT leadership, one recalcitrant user base equals one failed project. If you build it and they don\u2019t come, it\u2019s game over. \n \n But what happens when the game changes? \n \n In this issue, you\u2019ll find three stories that delve into the people issues behind some of today\u2019s biggest potential game-changers: bring-your-own-technology (BYOT) policies, unified communications tools, and social media and collaboration software. \n \n Our cover story (\u201cBring Your Own Tech: 9 Things IT Needs To Know\u201d) serves up a nine-point guide for what to expect when the inmates take over the asylum. There are detailed, practical tips on handling a number of issues, such as setting security policies and working with accounting departments to administer BYOT funds. \n \n BYOT is a \u201cgreat acknowledgement of reality,\u201d says CIO Leslie Jones of Motorola Solutions. But she cautions: \u201cYou\u2019re doing it because you want to deliver choice and flexibility. Not to save you money.\u201d \n \n If you\u2019re steering clear of BYOT for now, you\u2019re still in the majority. In a survey we just conducted among 476 IT leaders, 69 percent still weren\u2019t allowing employees to buy their own gear. But the lessons learned by those who are trying BYOT reveal a lot about human nature and the improving relationship between IT and the rest of the business.\n \n We explore the opposite effect (of everyone resisting IT change) in \u201c\u00adUnified Communications Success Depends on Changing Employee Habits,\u201d a story about the effort required to get employees to form new habits when they start working with unified communications tools. \n \n \u201cPeople move at their own pace around [this] technology,\u201d notes Barry Libenson, CIO of Land O\u2019Lakes, where the IT team launched an impressive internal marketing effort that included designated user coaches walking around in orange vests. \n \n Our final tale about people and change can be found in \u201cThe Inside Scoop on Nationwide\u2019s Social Networking Project,\u201d a story about a social networking revolution of sorts at Nationwide Insurance. The company discovered that employees can\u2019t be pushed into social tools they don\u2019t choose for themselves. \n \n Technology is easy. People are tough.\n Maryfran Johnson is the editor in chief of CIO Magazine & Events. Email her at firstname.lastname@example.org.