Is Your IT Organization Developing the Business Skills Needed to Succeed?

IT personnel need to engage as part of business teams to co-develop solutions that achieve successful business outcomes.

Welcome to 2015. Whether you know it or not, it's the year for CIOs to be in the spotlight. Here's why.

You just returned from your holiday break, during which you hopefully were able to recharge your batteries with some rest, read some good books and business journals, and spend time with family and friends. As the CIO for your company, you also probably spent some time thinking about what you should accomplish in the coming year. You are well aware of the changes in today's global marketplace. You and your C-suite colleagues have likely read and listened to business experts espouse the need for companies to engage with customers in new and innovative ways. But what you know better than any of your colleagues is how to leverage information and technology to create new and enhanced customer value. You've probably even developed a list of questions that you want to discuss with the rest of the C suite. Those probably include some or all the following:

  • Do we really know who our customers are?
  • What are the points along the enterprise value chain where customer value is or could be created?
  • How will we engage customers in a digital dialogue to understand market trends?
  • Does the company understand the power of social media?
  • What is our mobile strategy to create new value for customers?
  • How can we integrate our strategic partners into our value chain to provide new services to our customers?
  • How can we improve our internal processes by leveraging technology?

If you are a strategic CIO, you probably have already engaged your colleagues in a dialogue to develop a corporate strategy to address these questions. The challenge of course is that, as a CIO, you are not a one-man band. You have an organization of IT personnel that needs to engage as part of business teams to co-develop solutions that achieve successful business outcomes. Ask yourself the following question: Do the people in my IT organization have the strategic business skills to collaborate effectively in business teams?

I've worked with and spoken to many CIOs who realize that their IT personnel need to develop business skills if they are to succeed as part of business teams. I've captured their insights in a Strategic IT Competency and Skills Framework that identifies the four strategic competencies and associated skills. Read on to find out what they are, the associated best practices, and a process to measure the maturity of your IT organization's strategic competencies and skills.

1. strategic competencies and skills slide strategere consulting

Strategic IT Organization Competencies and Skills Framework

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