Feature

Improving Patient Engagement Equal Parts Technology, Empathy

Improving efficiency and cutting costs in healthcare means better collaborating with patients. Web portals and mobile applications can help, but only if they connect with the myriad systems that doctors actually use. Organizations can't forget that a little empathy goes a long way, too.
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Brian Eastwood is a senior editor for CIO.com with more than 10 years of experience writing, editing and producing content for newspapers and the Web. He is primarily responsible for working with CIO.com's contributors and columnists, who cover topics such as cloud computing, big data, development and architecture, personal tech, the IT channel, business applications, BYOD, consumerization and business / project management. Brian's specific area of interest and expertise is healthcare IT. Prior to CIO.com, Brian was an editor at TechTarget and a newspaper reporter in the Boston suburbs. Outside the office, Brian is a history buff with a particular interest in postwar Europe and a runner who recently finished his 11th marathon.