Infographic: Why can't IT pros and business pros get along? Maybe there is inherent tension between the two groups, but there are ways tech and end-users can work together. BMC Software looks at the prevailing sentiment and offers suggestions to improve communications. Who loves their IT department? Only one out of 10 have a positive sentiment toward IT support or service, according to a survey by BMC Software. A whopping 63 percent have a negative sentiment, while the rest take a neutral stance. The vast majority of end-users shake their heads when it comes to IT’s ability to respond and resolve to tech problems in a timely manner. The perceived impact this has on worker productivity is pretty bad, too. [Related: Can BYOD Bury the Hatchet Between IT and Business?]“I hate calling the help desk at work,” a survey respondent writes. “Not only are they useless, but the guys also do some excessive breathing into the phone.” BMC offers a few things both end-users and IT professionals can do to reduce this friction. End-users can have a “take your techie to lunch day,” while IT can deploy a digital ticketing system that drives accountability. Another potential fix that has been gaining steam lately is the enterprise Genius Bar. Companies such as SAP are taking a page from Apple’s hands-on, consumer-friendly approach to solving tech problems. This trend is in the early stages, yet an enterprise Genius Bar has the potential to change the odd-couple relationship dramatically. Here is BMC’s infographic about the friction between IT and business. Click to enlargeTom Kaneshige covers Apple, BYOD and Consumerization of IT for CIO.com. Follow Tom on Twitter @kaneshige. Follow everything from CIO.com on Twitter @CIOonline, Facebook, Google + and LinkedIn. Email Tom at tkaneshige@cio.com Related content BrandPost Retail innovation playbook: Fast, economical transformation on Microsoft Cloud For retailers, tight integration of data and systems is the antidote to a challenging economy. By Tata Consultancy Services Mar 24, 2023 3 mins Retail Industry Digital Transformation BrandPost How retailers are empowering business transformation with TCS and Microsoft Cloud AI-powered omnichannel integration and a strong, secure digital core lets retailers innovate across four primary areas while staying compliant, maintaining security and preventing fraud. By Tata Consultancy Services Mar 24, 2023 4 mins Retail Industry Cloud Computing BrandPost How to Build ROI from Cloud Migration This whitepaper and webcast can help you calculate the ROI and create a business case for modernizing your legacy applications to the Microsoft Cloud. By Tata Consultancy Services Mar 24, 2023 1 min Retail Industry Cloud Computing BrandPost How to power a sustainable enterprise on Microsoft Cloud In this eBook, we’ll follow the journey of Amal Skye, a fictitious woman who is committed to living in a way that preserves the planet for the future —and how businesses like Tata Consultancy Services and Microsoft are making that possi By Tata Consultancy Services Mar 24, 2023 1 min Retail Industry Green IT Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe