6 Blunders to Avoid When Dealing With End Users

How IT pros can avoid blunders when interacting with end users.

close encounters
Wikpedia Composite/Stephen Sauer

Most IT pros will do whatever it takes to ensure they perform well on the job – they’ll update certifications, take online courses at home, come in early, leave late. So after all that effort, it would be a shame if their careers were stifled because of something as pedestrian as poor interactions with end users.

But sometimes the biggest mistakes are the ones we don’t even know we’re making. Here are six of the most common blunders that IT professionals make in their user encounters.

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