According to a new report, the value of a Facebook "like" has increased 28 percent over the last three years. Here's a look at other findings from the survey, plus tips for how you can continue to use Facebook to build brand loyalty and drive sales.
By Kristin Burnham
When a Facebook user likes your brand page, that click is worth $174.17 to your brand—a 28 percent increase since 2010, according to a new report
“The increase in average fan value is driven by fans’ tendencies to be super consumers,” the report says. “Not only do they tend to be brand users first, they spend more, engage more, advocate more and are more loyal. The significant and increasing value of a Facebook brand fan affirms past social marketing investment and mandates deeper commitment and accountability in the future.”
Here’s a look at some other key findings from the report.
Facebook Fans Spend More Money, Advocate More
According to the report, Facebook fans not only spend more money on the brands they fan ($116 more per year than nonfans), they also spend more within the brand’s sector—43 percent more, despite not having a higher income than non-fans.
Facebook fans are also 18 percent more satisfied with their brands than nonfriends, and 11 percent more likely to continue using the brand than nonfriends.
Because 20 percent of customers represent 80 percent of revenues, the report says, the better you can isolate key customer segments, the more relevant your messaging can be to drive loyalty and introduce the best offers to spend more.
Brand mangers should aim to interact with customers on Facebook to understand what they’re passionate about, solicit their input and enable a feeling of ownership, the report advises. Conversely, they should avoid chasing people who are unfamiliar with the brand, have no vested interest, are skeptical and are far from being converted, it says.
Brand Fans Are Super-Consumers
Facebook users who like your brand are much more active in social media, with two-thirds of brand fans also being a fan of more than 10 brand pages at any given time, the report says. Almost two-thirds of brand users who are nonfans have liked 10 or fewer pages.
Facebook fans are also vocal about what they do and don’t like. According to the report, on average, 75 percent of fans are likely to share good brand experiences, promotions and discounts with their Facebook friends. Two-thirds of fans are also likely to share a bad brand experience.
Because your brand’s Facebook users are your evangelists, the report recommends prioritizing your marketing investment by ensuring they’re happy: Make sure they feel appreciated and nurtured, and find ways to talk about your brand and share their opinion.