Even the freshest of BlackBerry administrators knows the vast majority of user support issues can be resolved in a matter of minutes with the right tools and knowhow. Thanks to Research In Motion’s (RIM) new BlackBerry Expert Support Center utility, identifying common smartphone service problems and managing related help-desk tickets just got easier—if your organization has a technical support contract with RIM, that is. RIM just released the BlackBerry Expert Support Center, and it’s a self-service dashboard designed to help BlackBerry administrators and support technicians resolve common BlackBerry service issues without ever reaching out to RIM or a wireless carrier. For instance, BlackBerry Enterprise Server (BES) administrators can use the new utility to verify that BlackBerry devices are correctly provisioned for enterprise usage by entering in the specific PINs and serial numbers for those devices and walking through a few quick tests. The BlackBerry Expert Support Center can also be employed to check on the details of existing technical support service plans, including current service level agreements, contract start- and end-dates and more; and the tool can help create, update and manage IT support tickets. BESC users have immediate access to a variety of RIM software downloads and knowledge base reference materials, as well. More on BlackBerry Technical Support Service can be found on RIM’s website BlackBerry Expert Support Center may not be a full on-device IT help desk like the myBoxTone Expert application for RIM smartphones that I recently reviewed, but it’s sure to reduce IT’s need to reach out to third-parties for assistance with support issues. AS Via BlackBerryNews.com Related content opinion Website spoofing: risks, threats, and mitigation strategies for CIOs In this article, we take a look at how CIOs can tackle website spoofing attacks and the best ways to prevent them. By Yash Mehta Dec 01, 2023 5 mins CIO Cyberattacks Security brandpost Sponsored by Catchpoint Systems Inc. Gain full visibility across the Internet Stack with IPM (Internet Performance Monitoring) Today’s IT systems have more points of failure than ever before. Internet Performance Monitoring provides visibility over external networks and services to mitigate outages. By Neal Weinberg Dec 01, 2023 3 mins IT Operations brandpost Sponsored by Zscaler How customers can save money during periods of economic uncertainty Now is the time to overcome the challenges of perimeter-based architectures and reduce costs with zero trust. By Zscaler Dec 01, 2023 4 mins Security feature LexisNexis rises to the generative AI challenge With generative AI, the legal information services giant faces its most formidable disruptor yet. That’s why CTO Jeff Reihl is embracing and enhancing the technology swiftly to keep in front of the competition. By Paula Rooney Dec 01, 2023 6 mins Generative AI Digital Transformation Cloud Computing Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe