Enterprises that employ RIM’s BlackBerry Messenger IM client now have access to new messaging and presence/status features, as well as new functionality enabled by more complex integration between the IM app and core BlackBerry applications, like the phone, browser, address book and calendar, according to RIM.
New features available to enterprises in BlackBerry Messenger include the ability to create customized status notifications and enable auto-presence detection, which can determine the status of other corporate users based on their activity on a desk phone, corporate computer or events posted within their Microsoft Outlook calendars, among other functionality.
A handful of IT-specific features for BES administrators are also available under the new OCS 2007 support, including the ability to control access to BlackBerry Messenger by specific individuals or groups of people. Admins can also control specific functionality within the application. For example, the ability to save conversation histories can be turned on and off.
The OCS 2007 support won’t likely send enterprise BlackBerry administrators running to their BES computers to upgrade; however, it may serve as motivation for corporations to focus on BlackBerry Messenger as a corporate IM solution.
In order to take advantage of the new features and functionality, organizations must be running BES 4.1.6 or higher; users’ handhelds must have device operating system 4.1 or higher; and a new BlackBerry Messenger client built for use with OCS 2007 must be downloaded.
Al Sacco was a journalist, blogger and editor who covers the fast-paced mobile beat for CIO.com and IDG Enterprise, with a focus on wearable tech, smartphones and tablet PCs. Al managed CIO.com writers and contributors, covered news, and shared insightful expert analysis of key industry happenings. He also wrote a wide variety of tutorials and how-tos to help readers get the most out of their gadgets, and regularly offered up recommendations on software for a number of mobile platforms. Al resides in Boston and is a passionate reader, traveler, beer lover, film buff and Red Sox fan.