Support for open source products is a common obstacle cited by enterprise customers who are considering open source software alternatives. This is possibly a matter of perception… but perhaps not.When I talk with developers, they’re irritated by this “PHB” concern because they see how active an open-source community can be in providing “real” support. “Hey,” the developers say, “I can get on an IRC channel and often find the person who wrote the code!” But the boss doesn’t see it the same way: she thinks in terms of service-level agreements and 24×7 support contracts.Tell us what’s being done (by commercial open source companies and by open source projects) to help ensure necessary technical support accompanies the open source software? Are new support models likely to emerge as a result of open source software popularity? Related content brandpost Sponsored by FPT Software Time for New Partnership Paradigms to Be Future-fit By Veronica Lew Dec 06, 2023 5 mins Vendors and Providers brandpost Sponsored by BMC Why CIOs should prioritize AIOps in 2024 AIOps empowers IT to manage services by incorporating AI/ML into operations. By Jeff Miller Dec 06, 2023 3 mins IT Leadership opinion Generative AI in enterprises: LLM orchestration holds the key to success In the dynamic landscape of AI, LLMs represent a pivotal breakthrough. Unlike traditional AI, which demands frequent data updates, LLMs possess the ability to learn and adapt in real-time. This mirrors human learning and positions LLMs as essential f By Shail Khiyara Dec 06, 2023 10 mins Generative AI Artificial Intelligence brandpost Sponsored by Freshworks How gen AI is joining the holiday shopping season One year after the launch of ChatGPT, the retail industry is embracing generative AI to deliver a variety of benefits By Elliot Markowitz Dec 06, 2023 4 mins Generative AI Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe