If you’ve already checked out CIO’s newest survey on open source use in the enterprise, you know that among enterprise applications that IT leaders are using now, three types of open source applications top the list: ERP, collaboration and CRM. We’ve covered open source ERP before, and the continuing hunger for an alternative to SAP and Oracle ERP applications, especially in the midsize IT shops, is striking. What we haven’t covered lately is open source CRM, and I’d like to, for an upcoming article. So let’s talk options in open source CRM. SugarCRM, of course, dominates the choices. I’d like to hear from those of you working with Sugar: If you’re using Sugar in your enterprise now, what are the biggest challenges and advantages compared to working with a traditional CRM vendor? What do you think of the new “data center” edition they recently released? For CIOs who want to consider several other open source options, I’d like to hear from the community. Which other packages should be at the top of the possibles list? SplendidCRM? CentricCRM? Others?Last question: Is open source CRM still more practical for midsize enterprises than for large ones? Why or why not? Related content brandpost From edge to cloud: The critical role of hardware in AI applications The rise of generative artificial intelligence By Broadcom Jun 06, 2023 5 mins Machine Learning Artificial Intelligence brandpost The new value calculator: Levers for business optimization Squeezing maximum value out of your data is not only about cost-savings—it’s time to create significant potential by transforming your competitive position. By Sandrine Ghosh Jun 06, 2023 5 mins Data Management brandpost The new wave of data observability Innovative ‘applied observability’ can detect issues and diagnose their root causes swiftly and effectively. By Sandrine Ghosh Jun 06, 2023 4 mins Data Management brandpost Let Business Needs Guide Your Winning Data Team With skill shortages continuing, IT leaders must optimize their data science team investment. Start with your organization’s key objectives. By Paul Gillin Jun 06, 2023 3 mins Business Intelligence Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe