If you’ve already checked out CIO’s newest survey on open source use in the enterprise, you know that among enterprise applications that IT leaders are using now, three types of open source applications top the list: ERP, collaboration and CRM. We’ve covered open source ERP before, and the continuing hunger for an alternative to SAP and Oracle ERP applications, especially in the midsize IT shops, is striking. What we haven’t covered lately is open source CRM, and I’d like to, for an upcoming article. So let’s talk options in open source CRM. SugarCRM, of course, dominates the choices. I’d like to hear from those of you working with Sugar: If you’re using Sugar in your enterprise now, what are the biggest challenges and advantages compared to working with a traditional CRM vendor? What do you think of the new “data center” edition they recently released? For CIOs who want to consider several other open source options, I’d like to hear from the community. Which other packages should be at the top of the possibles list? SplendidCRM? CentricCRM? Others?Last question: Is open source CRM still more practical for midsize enterprises than for large ones? Why or why not? Related content brandpost Sponsored by DataStax Ask yourself: How can genAI put your content to work? Generative AI applications can readily be built against the documents, emails, meeting transcripts, and other content that knowledge workers produce as a matter of course. By Bryan Kirschner Dec 04, 2023 5 mins Machine Learning Artificial Intelligence feature The CIO’s new role: Orchestrator-in-chief CIOs have unique insight into everything that happens in a company. Some are using that insight to take on a more strategic role. By Minda Zetlin Dec 04, 2023 12 mins CIO C-Suite Business IT Alignment opinion Fortifying the bridge between tech and business in the C-suite To be considered a tech-forward company today, there has to be a focus on tech fluency across the C-suite, which creates a unique opportunity for CIOs to uplevel their roles and expand their footprint across the enterprise. By Diana Bersohn and Rachel Barton Dec 04, 2023 7 mins CIO Business IT Alignment IT Strategy brandpost Sponsored by G42 Understanding the impact of AI on society, environment and economy By Jane Chan Dec 03, 2023 4 mins Artificial Intelligence Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe