BlackBerry-maker Research In Motion (RIM) updated its BlackBerry Enterprise Server (BES) compatibility matrix last week to include information on BES 5.0 Service Pack 2 (SP2) support for Microsoft Exchange Server 2010 SP1.
Unfortunately, BES 5.0 SP2, a.k.a. BES 5.0.2, is the only BES version to support the most recent release of Microsoft corporate e-mail server, Exchange 2010. BES 5.0.2 was released in early July, while Exchange 2010 first hit the market last November, so BES did not support Exchange 2010 at all until last summer.
The updated BES compatibility matrix also includes a link to a RIM article that refers to a known issue with BES 5.0.2 and Exchange 2010. Apparently some BlackBerry administrators have been unable to add new BlackBerry users to BES using the BlackBerry Administration Service (BAS) console where Exchange 2010 is present.
“An issue may exist where users cannot be added to the BlackBerry Enterprise Server from the BlackBerry Administration Service console in an environment that includes Microsoft Exchange 2010. When attempting to add users, they will not appear in the console when searched and cannot be added using the SMTP email address either.”
Al Sacco was a journalist, blogger and editor who covers the fast-paced mobile beat for CIO.com and IDG Enterprise, with a focus on wearable tech, smartphones and tablet PCs. Al managed CIO.com writers and contributors, covered news, and shared insightful expert analysis of key industry happenings. He also wrote a wide variety of tutorials and how-tos to help readers get the most out of their gadgets, and regularly offered up recommendations on software for a number of mobile platforms. Al resides in Boston and is a passionate reader, traveler, beer lover, film buff and Red Sox fan.