How to Fix a “Bricked” BlackBerry, via RIM (Text and Video)
RIM has posted a series of valuable online resources on how to recover from a "bricked" BlackBerry and/or a "507" software error
By Al Sacco
Managing Editor, CIO
It’s not often that I post links to others’ BlackBerry tutorials—I much prefer writing my own, just check out my BlackBerry Bible page.
But seeing as how this one comes from BlackBerry-maker Research In Motion (RIM), and it addresses a problem familiar to many BlackBerry users–one that I’ve never tackled in this blog–I decided to make an exception.
RIM recently posted a BlackBerry support document that explains how to recover from the dreaded “BlackBerry 507” software-loading error, a.k.a., a “bricked” BlackBerry or a device that’s locked in a reboot cycle.
If you’ve ever attempted to install a leaked beta BlackBerry OS or upgrade to a new official OS released by your wireless carrier, you may have encountered this particular error, which occurs when something goes wrong during the new-OS-install process—you accidently unplug your device while updating; your PC runs out of power during the upgrade; or BlackBerry Desktop Manager, which is used to update BlackBerry software, flakes out on you with no obvious cause.
Apparently RIM released the tutorial along with a new feature in the BlackBerry 6 mobile OS that directs you to the corresponding Web page, BlackBerry.com/507, if you somehow trigger a BlackBerry 507 software error or otherwise “brick” your BlackBerry. It’s a great idea and probably one RIM should have thought of earlier. But at least it’s available today.
I won’t get into specifics; RIM has already done so in its post. But this is one RIM support doc I definitely suggest you bookmark—you’ll be glad you did should you ever find yourself with a bricked ‘Berry.
Al Sacco was a journalist, blogger and editor who covers the fast-paced mobile beat for CIO.com and IDG Enterprise, with a focus on wearable tech, smartphones and tablet PCs. Al managed CIO.com writers and contributors, covered news, and shared insightful expert analysis of key industry happenings. He also wrote a wide variety of tutorials and how-tos to help readers get the most out of their gadgets, and regularly offered up recommendations on software for a number of mobile platforms. Al resides in Boston and is a passionate reader, traveler, beer lover, film buff and Red Sox fan.