RIM: We Dont Record ANY Staff BlackBerry Phone Calls
By Al Sacco
Managing Editor, CIO
BlackBerry-maker Research In Motion (RIM) has responded to reports that it records all of its employees’ BlackBerry messaging and phone transmissions, saying such claims are false and that it does not log and retain any of its staffers’ voice communications.
However, RIM says the ZDNet article got it wrong: Those statements were taken WAY out of context, and that Bienfait was speaking of a small-scale pilot project in which a number of RIM employees were involved.
“RIM does not record employee phone calls. Robin Bienfait’s comments…were intended to describe a capability that exists with RIM’s BlackBerry MVS technology. This technology allows companies to record both voice and data based conversations, which is particularly useful for RIM’s customers in regulated industries that require such ability, but Ms. Bienfait did not intend to suggest that RIM itself records employee phone calls.
“RIM has deployed an internal beta test of its latest MVS technology to a subset of employees and Ms. Bienfait intended to convey that RIM was recording data that is transmitted over voice channels (ie. SMS messages) as well as data channels (ie. email messages and IM chat sessions), but RIM is not recording the phone calls of the employees involved in the beta test or any other employees.”
As I stated in my original post, I didn’t think RIM was recording voice transmissions—in fact, I’d heard information to the contrary in the past. That’s why Bienfait’s comments were so surprising to me, and why I decided to write about them in the first place.
However, judging from the wealth of e-mail and other messaged I received after posting, I may have been the only one who was even remotely taken aback by the reports. To all those readers: RIM is not currently recording and keeping records of its employees’ BlackBerry voice calls, according to its public relations team.
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Al Sacco was a journalist, blogger and editor who covers the fast-paced mobile beat for CIO.com and IDG Enterprise, with a focus on wearable tech, smartphones and tablet PCs. Al managed CIO.com writers and contributors, covered news, and shared insightful expert analysis of key industry happenings. He also wrote a wide variety of tutorials and how-tos to help readers get the most out of their gadgets, and regularly offered up recommendations on software for a number of mobile platforms. Al resides in Boston and is a passionate reader, traveler, beer lover, film buff and Red Sox fan.