BlackBerry-maker Research In Motion (RIM) has responded to reports that it records all of its employees’ BlackBerry messaging and phone transmissions, saying such claims are false and that it does not log and retain any of its staffers’ voice communications. RIM CIO Robin BienfaitYesterday, I offered my take on “news” of RIM’s extensive employee monitoring, which originated from a ZDNet Australia post in which RIM’s CIO Robin Bienfait stated: “Everything. I record everything.” However, RIM says the ZDNet article got it wrong: Those statements were taken WAY out of context, and that Bienfait was speaking of a small-scale pilot project in which a number of RIM employees were involved. From RIM: “RIM does not record employee phone calls. Robin Bienfait’s comments…were intended to describe a capability that exists with RIM’s BlackBerry MVS technology. This technology allows companies to record both voice and data based conversations, which is particularly useful for RIM’s customers in regulated industries that require such ability, but Ms. Bienfait did not intend to suggest that RIM itself records employee phone calls. “RIM has deployed an internal beta test of its latest MVS technology to a subset of employees and Ms. Bienfait intended to convey that RIM was recording data that is transmitted over voice channels (ie. SMS messages) as well as data channels (ie. email messages and IM chat sessions), but RIM is not recording the phone calls of the employees involved in the beta test or any other employees.” As I stated in my original post, I didn’t think RIM was recording voice transmissions—in fact, I’d heard information to the contrary in the past. That’s why Bienfait’s comments were so surprising to me, and why I decided to write about them in the first place. However, judging from the wealth of e-mail and other messaged I received after posting, I may have been the only one who was even remotely taken aback by the reports. To all those readers: RIM is not currently recording and keeping records of its employees’ BlackBerry voice calls, according to its public relations team. AS FREE CIO BlackBerry NewsletterGet better use out of your BlackBerry and keep up-to-date on the latest developments. Sign-up ť Related content brandpost Sponsored by FPT Software Time for New Partnership Paradigms to Be Future-fit By Veronica Lew Dec 06, 2023 5 mins Vendors and Providers brandpost Sponsored by BMC Why CIOs should prioritize AIOps in 2024 AIOps empowers IT to manage services by incorporating AI/ML into operations. By Jeff Miller Dec 06, 2023 3 mins IT Leadership opinion Generative AI in enterprises: LLM orchestration holds the key to success In the dynamic landscape of AI, LLMs represent a pivotal breakthrough. Unlike traditional AI, which demands frequent data updates, LLMs possess the ability to learn and adapt in real-time. This mirrors human learning and positions LLMs as essential f By Shail Khiyara Dec 06, 2023 10 mins Generative AI Artificial Intelligence brandpost Sponsored by Freshworks How gen AI is joining the holiday shopping season One year after the launch of ChatGPT, the retail industry is embracing generative AI to deliver a variety of benefits By Elliot Markowitz Dec 06, 2023 4 mins Generative AI Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe