Opinion

Does Customer Service Even Exist Anymore?

A weekend in tech support hell shows how difficult it is to get the service you’ve paid for. Although low prices contribute to terrible tech support, consumers need to stand up to vendors that don’t deliver.
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San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.