Google Halts Glass ‘XE16’ Software Update (UPDATED)
Less than a week after Google announced the latest Glass software update, XE16, it "paused" the software rollout because the update is sending some devices into an endless reboot loop.
By Al Sacco
Managing Editor, CIO
UPDATE: Last night Google’s Sarah P. posted another update to the thread on the company’s on-going troubles with XE16:
“Hi again, we’ve fixed XE 16.1 and the patched version (XE 16.11) is starting to go out right now. If your Glass is “stuck” and you can’t get past the loading screen, please get in touch right away and we’ll take care of you. Thanks for bearing with us.”
I called Glass support first thing this morning, expecting them to be able to fix the issue. However, the Glass rep told Google is still working on a fix and will contact me via email or phone today or tomorrow “at the latest.”
I’ve been waiting patiently for XE16 to hit my Glass, and it finally did yesterday afternoon…but the software has seemingly killed my device, at least for the time being. My Glass is now in an endless reboot loop, and there’s nothing I can do about it, according to a Glass support rep I just spoke with. The rep told me to sit tight, as Google is well aware of the problem and is working to resolve the issue ASAP.
“Hi, I’m the Software Lead for Glass. I’ve been reading your reports of Glass not working correctly after updating to XE 16.1. While this problem only affects a subset of Explorers, as soon as we saw the reports, we immediately paused the update so we could investigate and fix the issue.
“Some of you were affected before we stopped the update, and the team and I are very sorry for the inconvenience. We’re on it and working on a solution.
“Hi everyone, we’ve identified the cause of the problem and we’re currently working to patch XE16.1 to fix this issue. For people whose devices are “stuck” and won’t load, we need to work with you individually to repair your Glass. We’ll be reaching out to those who posted about this issue, but if we miss you, please feel free to get in touch with us directly as well.
“Thanks so much for your patience.”
The Glass rep I just spoke with on the phone didn’t say anything about reaching back out to me. She simply said that Google is working on a fix.
And here I was getting all excited about the new Glass software update…Bah.
Al Sacco was a journalist, blogger and editor who covers the fast-paced mobile beat for CIO.com and IDG Enterprise, with a focus on wearable tech, smartphones and tablet PCs. Al managed CIO.com writers and contributors, covered news, and shared insightful expert analysis of key industry happenings. He also wrote a wide variety of tutorials and how-tos to help readers get the most out of their gadgets, and regularly offered up recommendations on software for a number of mobile platforms. Al resides in Boston and is a passionate reader, traveler, beer lover, film buff and Red Sox fan.