Opinion

Sprint is Dead Last in New Wireless Carrier Satisfaction Ranking

Sprint, the number three U.S. wireless carrier, is upgrading its network, but the slow pace of change and crummy support displeased its customers, many of whom gave the carrier terrible satisfaction scores in a new Consumer Reports ranking.
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San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.