Infusing Old Organizational Frameworks with New Services Flavor

Joseph Santamaria, CIO of PSEG, restructures his IT organization into four layers: strategic planning & architecture, service enablement, service operations, and IT support.
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Martha Heller is CEO of Heller Search Associates, an IT executive recruiting firm specializing in CIO, CTO, CISO and senior technology roles in all industries. She is the author The CIO Paradox: Battling the Contradictions of IT Leadership and Be the Business: CIOs in the New Era of IT. To join the IT career conversation, subscribe to The Heller Report.