Numerous articles over the past six months have highlighted a powerful trend: Employees, shaken by the events of the last 18 months, are rethinking their priorities and their relationship to work. People are resigning and changing employers like never before. In this environment, according to Gartner\u2019s 2022 Planning Guide for Collaboration and End-User Technologies, internal knowledge management will be critical to productivity and continuity.\n\nAlong with changing roles, many employees are shifting their expectations around remote and distributed work. As hybrid work environments, remote teams, and asynchronous communication become the norm for most knowledge industries, strategies for communicating and working together are changing. Gartner explains, \u201cEmail is slowly dying as the preferred method of communication and collaboration. Staff members and the teams they associate with are rapidly shifting to workstream and social channels to interact. This transition dramatically accelerated with the recent shift to \u2018work from anywhere.\u2019\u201d \n\nApps that enable WFA, the report notes, \u201care becoming pervasive in the workplace. They should be leveraged as both knowledge capture and access mechanisms, allowing workers to share knowledge resources as part of any interaction.\u201d\n\nWhy knowledge management matters now\n\nKnowledge management is paramount at this moment because work, and people, have fundamentally changed.\n\nEmployees aren\u2019t all in the same location with easy, reliable access to their managers, peers, and subject matter experts. Communication happens asynchronously; you can\u2019t tap someone on the shoulder or call across the conference room. People are also leaving companies at record levels. Without an effective knowledge management system, they can take decades of experience and institutional knowledge with them, leaving a huge gap for their replacements to fill. \n\nAccording to Gartner, \u201cNow that \u2018work from anywhere\u2019 is the new normal, that access is no longer a given. Further, employee churn is at record levels. When key people leave the organization, their expertise goes with them. Both of these trends will continue and accelerate in 2022, putting both business productivity and continuity at risk. Internal knowledge management focused on capturing knowledge and connecting subject matter experts will be essential to mitigating this risk.\u201d\n\nKnowledge management done right\n\nHow do you manage knowledge in an effective, sustainable way? Start by thinking of it as knowledge sharing, not knowledge management.\n\nThe fundamental flaw in most legacy knowledge management systems is that they put the technology first and the human second. Legacy solutions can be rigid and overly structured, rather than in line with employees\u2019 organic way of seeking and sharing knowledge. For a system to work with today\u2019s communication and collaboration needs, people need to be able to capture, discover, or request knowledge naturally\u2014without interrupting their existing workflows. Gartner specifically recommends that \u201cdevelopers should be able to document an insight or solution with the collaboration platform used by their team.\u201d\n\nOrganizations that rely on legacy knowledge management solutions will face even bigger problems as they bring on younger employees. As The Verge points out, \u201cthe concept of file folders and directories, essential to previous generations\u2019 understanding of computers, is gibberish to many modern students.\u201d When these employees are stumped, their instinct is to go find an answer themselves, usually by searching in a browser or going to a forum.\n\nPeople who are directly asked a question are motivated to share their knowledge with the questioner. If you asked those same people to provide detailed documentation in a Wiki, they might resist, but they\u2019ll happily answer a coworker\u2019s question in a chat or comment thread. Answering a question is an easier ask than writing blank-slate documentation because the audience, the starting point, and the scope are clear from the beginning.\n\nFile-based structures and directories don\u2019t support our natural ways of seeking and providing information. The ideal solution is a knowledge-sharing process that\u2019s frictionless, intuitive, and\u2014most importantly\u2014self-sustaining.\n\nStack Overflow for Teams fits the need\n\nMore than 10,000 teams\u2014including Expensify, Instacart, and Microsoft\u2014already use Stack Overflow for Teams to share knowledge, collaborate more productively, and ensure business continuity. \n\nWith Stack Overflow for Teams, you can:\n\nStack Overflow for Teams allows your employees to stay within their existing workflows. If finding and providing information is a pain, people will avoid it, but if they can do so organically within their established workflows, you can build a truly self-sustaining knowledge sharing and collaboration system.\n\nProtect against knowledge loss\n\nTo drive productivity and ensure continuity in 2022 and beyond, Gartner recommends that companies invest in solutions that make \u201cknowledge capture a core function of business systems, processes and workflows.\u201d Apps that enable effective knowledge management and remote collaboration have become ubiquitous and essential in the workplace. That\u2019s because knowledge loss is expensive in every sense of the word.\n\nIf you\u2019re not investing in knowledge management, you could be putting your business at risk. If, on the other hand, your organization is capturing knowledge in a way that makes it easy to find and update in the future, you\u2019re banking knowledge that will continue to pay dividends as your employee base grows and evolves.\n\nGartner, \u201c2022 Planning Guide for Collaboration and End-User Technologies,\u201d Mark Lockwood, Mark Cortner, Darin Stewart, Larry Cannell, Guy Creese, Eric Grenier, 11 October 2021. GARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.\n\nTo learn\u00a0how we can help you today, visit us\u00a0here.