Compare today\u2019s IT landscape to that of a decade ago, and you can see that traditional enterprise IT has been turned inside out. Workers are at home or in other remote locations. Once concentrated in internally managed data centers, applications and data are now distributed across multiple public and private clouds.\n\nIn this article, we examine how the inside-out model breaks many of the tools and processes that enterprise IT organizations have relied on for decades and the two challenges related to managing clients:\n\nAsset discovery, vulnerability assessment, and patch management\n\nBefore you can manage employee endpoints, you need to know how many there are and where they are. You also need to be able to catalog their hardware and software configurations so you can manage software deployments, updates, and patches.\n\nIn the traditional enterprise, collecting this information wasn\u2019t difficult \u2014 theoretically. Almost all endpoints were on the internal network. You could run software that scanned the network and discovered them. You wouldn't expect a great deal of variety in endpoints since the IT department had selected and provisioned all the endpoints.\u00a0\n\nUnfortunately, even in this controlled environment, asset discovery often fell short. Traditional asset discovery tools often overlooked as many as 10-20% of endpoints. Those undiscovered endpoints would then be left out of software updates and patch routines. They became more vulnerable to attack and more likely to jeopardize employee performance and experience.\n\nToday, in a WFH world, all bets are off when it comes to the location, configuration, and status of endpoints. Employees use laptops and desktops provided by IT, but they probably use other portable devices, too, including their personal laptops, tablets, and smartphones. They use all these devices on home networks and public Wi-Fi hotspots like those in cafes. These devices aren\u2019t on the local corporate network. Most of the time, they\u2019re not connected to a virtual private network (VPN) either.\n\nIf an IT organization wants to ensure that these devices can be cataloged, accounted for, and adequately managed, they must rely on technology that works over ordinary internet connections and doesn\u2019t require a VPN.\n\nThey need to improve the accuracy of their asset discovery tools, so they can discover and track all devices, not just 80% of them. And since the inside-out enterprise is here to stay, they need to make sure they\u2019ve got tools for discovering and managing remote endpoints on an ongoing basis, not just once as part of a special, in-depth project.\n\nHelp desk support and employee productivity\n\nAnother IT function that\u2019s been disrupted by the inside-out enterprise is the help desk.\n\nPreviously, if an employee had a problem, they could call or email the help desk or service desk. To solve the problem, a help desk agent could talk to the employee, asking questions and offering advice.\n\nIf a problem was difficult, the agent could use remote access software to connect to the employee\u2019s endpoint. And if the problem proved especially difficult, the agent could walk down the hall, find the employee\u2019s office or cubicle, and work with them directly to resolve the problem.\n\nMost of these approaches are now infeasible. Here\u2019s why:\n\nThere are two solutions to this problem.\n\nA self-service model benefits everyone involved. Employees get a speedy resolution to their problems and help desk agents can spend less time on the mechanics of upgrading and patching. Employees are used to installing updates on their personal mobile devices. This model simply takes that practice and applies it to corporate computing, too.\n\nNew opportunities\n\nThe inside-out enterprise has forever transformed daily life for employees and the IT organizations that support them. This transformation brings challenges, but it brings opportunities, too. Specifically, it gives IT organizations the opportunity to:\n\nLearn how Tanium\u2019s client management solution can help your organization overcome these challenges in today\u2019s inside-out enterprise.