Why Twitter's new anti-harassment tools will fail

Twitter's new policies won't solve the harassment problem, and they'll ruin engagement, too

Twitter is trying to curb harassment. Again.

Twitter VP of Engineering Ed Ho this week announced three changes that Twitter believes will end its reputation as a haven for trolls, haters, spammers, misogynists, racists and idiots.

Two years ago, Twitter's then-CEO Dick Costolo was quoted in a leaked memo saying that "We suck at dealing with abuse and trolls on the platform and we've sucked at it for years."

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