Change management for digital transformation: What's different?

If you want to change the game as CIO, you need a change management plan that addresses culture as much as technology.

change management

Digital transformation will fundamentally change your company's mission-critical processes and operations. Done right, it changes the way your company, works, thinks and addresses challenges. If you want to change the game as CIO, you need a change management plan that addresses culture as much as technology.

"For us, digital transformation is really that intersection of technology innovation and business innovation," says Mark Peacock, principal and Global IT Transformation practice leader with strategic consultancy The Hackett Group. "It's how you're taking digital technologies and as a company really, fundamentally changing the way you're delivering products and services. It's about applying technology innovation to come up with new business models which really drive new revenue above the line and new ways to deliver products and services."

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"What it does is it also changes the mindset of how we think," adds Scott Holland, practice leader of The Hackett Group's Global IT Executive Advisory Program. "One of the things that I personally believe is that it's not necessarily the competition that's going to change the way you do business, it's the customer."

The IT function can't drive digital transformation on its own. By its very nature, it requires close collaboration with the lines of business and other business functions (like finance, HR and procurement). But IT is the principle provider of technology to the enterprise, so digital transformation creates an opportunity for IT to move beyond the traditional service provider role and adopt a new strategic role as a driver of new digital capabilities critical to the business's future.

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