12 bad habits that slow IT to a crawl

Bottlenecks always seem born of the best intentions, but they must be rooted out — and broken. From governance to manual provisioning, here's what's holding up your IT organization's ability to deliver results.

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It’s time to face a cold, hard fact: Your IT department is too slow. It’s the result of good intentions gone bad, but in business, intentions don’t matter.

When is IT too slow? Whenever any part of the business has to wait for IT to deliver the goods, that’s when. The magic buzz phrase these days may be “time to value,” but the true guiding principle is “ahead of your competitors.” If IT keeps that from happening, you can bet your organization’s business executives have lost patience with you.

Want to speed up your IT department? Start by getting rid of what slows it down -- in a word, its bottlenecks. Here are a dozen places to start your search. Ignore at your peril.

IT bottleneck No. 1: Governance

Committees are the old governance. As governance sets the pace for everything IT does, and committees slow down everything they touch, making committees the centerpiece of governance dooms IT to a snail’s pace in spite of anything else you try.

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