10 machine learning success stories: An inside look

From chatbots to predictive analytics, IT leaders share how they are using artificial intelligence and machine learning to generate business insights and new services. 

10 machine learning success stories: An inside look

Become An Insider

Sign up now and get FREE access to hundreds of Insider articles, guides, reviews, interviews, blogs, and other premium content. Learn more.

Fewer technologies are hotter than artificial intelligence (AI) and machine learning (ML) and several enterprises are harnessing the technology, which mimics the behavior of the human mind, to woo customers and bolster business operations. And the trend will only gain more traction in the years ahead, as AI and ML will be a top five investment priority for more than 30 percent of CIOs by 2020, according to Gartner.

Initial fears that bots are coming for everyone’s jobs are easing somewhat, with a high likelihood that humans and machines will work together. But enterprises have fallen woefully behind in reskilling employees whose jobs are highly likely to be automated, says Accenture CTO and Chief Innovation Officer Paul Daugherty, who recently co-authored a book on the impact of AI on the global workforce, Human + Machine: Reimagining Work in the Age of AI.

Daugherty, in surveying 1,500 companies for his book, found that 65 percent of executives acknowledged that their workforces aren’t ready for AI. However, only 3 percent said they had increased their training to counter the AI shift.

“It’s a huge chasm,” Daugherty said at the Forbes CIO Summit last month. “We all think it’s somebody else’s problem, and we have to embrace the issue of how to prepare our people for that to change.”

To continue reading this article register now

NEW! Download the Fall 2018 digital issue of CIO