Reskilling IT for digital success

IT leaders are training employees to round out their skills in support of digital transformations. Here, CIOs share their reskilling strategies and lessons learned.

Reskilling facilitates agile IT in the digital era
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The tech talent shortage has CIOs scrambling to ensure that employees brush up on the latest skills and technologies that facilitate business agility. But the COVID-19 pandemic illuminated the need to have adaptable, flexible staff willing to learn new skills in critical domains such as cloud software, machine learning and cybersecurity.

Indeed, 72% of 3,670 senior corporate executives identified “the ability of their people to adapt, reskill, and assume new roles” as the No. 1 item to navigate future disruptions, according to Deloitte’s 2021 Global Human Capital Trends report. Yet only 17% of those executives describe their workers as ready to adapt, reskill, and assume new roles, underscoring a big disconnect between leaders’ priorities and the reality of how their organizations support workforce development.

The acceleration of digital business imperatives means CIOs must do something different to get a different result. The following is a look at how several IT leaders are approaching this issue to create more productive, agile IT workforces.

Instilling a cloud-ready culture

TransUnion has hired hundreds of “cloud-native” engineers fluent in software from the likes of Amazon Web Services, Microsoft Azure, and Google Cloud Platform. But to cultivate the skills required to build out and manage a hybrid cloud, the credit reporting software maker hired a third-party training provider to help employees earn cloud certifications, which will enable them to better modernize applications for cloud platforms and build fully automated CI/CD pipelines as part of the company’s DevSecOps push, according to Abhi Dhar, TransUnion’s chief information and technology officer.

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