7 things IT should be automating

Automation can reap efficiencies, reduce errors, and free up staff for higher-value tasks — especially when undertaken as part of a companywide strategic effort. Here’s where to start.

7 things IT should be automating

To take advantage of innovations like artificial intelligence you must first move away from manual processes. For that reason alone, automation should be a key short-term priority for most CIOs.

Automation isn’t just about saving time or money. Done well, automation reduces errors, increases employee satisfaction by freeing staff from tedious tasks, improves the customer experience and allows you to scale up.

Automation also forces you to address hidden problems in your processes that are normally handled by staff working around the process. That kind of routine exception handling greatly reduces employee productivity. Automated systems are also self-service systems; automating the most common tasks in a process will free up time for staff to spend on more nuanced problems that require judgment.

Automation often starts tactically, with individuals and teams automating services and processes they use and control. By making automation a strategic priority, you can deliver automated services that individuals and teams use but don’t control, thereby spreading the benefits beyond a single department. Automated, self-service systems, such as password resets and expense submissions, can be used broadly throughout the company to great benefit.

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