20 on 2020 - IT leaders dish out predictions

Machine learning and artificial intelligence will have the greatest impact in 2020

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As financial margins continue to be challenged, the use of technology to provide operating efficiencies will continue to grow. While business process management solutions have been around for awhile, the advent of automation and AI will significantly increase the value these platforms can provide in optimising critical business processes, increasing the value to the customer while reducing the cost to serve.

The focus on cybersecurity only increases the need to move to secure, resilient, scalable, sustainable ‘as a service’ platforms and decommission the legacy systems that can longer be secured.  The ability for citizen users to leverage their own platforms increases focus on security awareness and policy to ensure that the organisation’s data remains secure, reinforced by technologies such as threat management (SIEM) and Multi-Factor Authentication (MFA).

Nicki Doble, group CIO, Cover-More

The launch of AWS Sagemaker Studio (and the Autopilot tool) will open up ML capability to a wider range of developers and I predict we will see a lot more companies very quickly starting to use ML as a standard tool rather than something they are aspiring to do and listed in a roadmap. If IT teams haven’t started to use ML in 2020 then I predict another round of companies will be left behind as the competition steams ahead.

Nicki Doble
Nicki Doble

On the trends front, cyber and resilience planning will move into build and delivery. BCP & Business Resilience planning will become part of the day to day operations and duties of digital and applications managers. It will no longer be just a separate practice managed by a separate team and scenarios run just a couple of times a year. Organisations will better prepare for the inevitable cyber attacks and vendor outages by heavily threading cyber and resilience into day to day discussions around meeting customer delivery commitments and data protection. This will require full product teams – solution architects, developers, quality engineers, product managers to be trained in how to ensure resilience in their design and expectations.  

Security SME’s will live within the business and development teams rather than just under a specialised cyber team. IT teams will start building cyber certs as a standard practice into the Pi shaped skill sets that we ask staff to develop towards.

Nick Lambrou, managing director A/NZ, Boomi

The pressure to deliver digital services, operate more efficiently, and predict customer expectations will see organisations spend big on new digital services, with investments around best-of-breed solutions and microservices to win out against large, all-encompassing software suites.

Nick Lambrou
Nick Lambrou
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