20 on 2020 - IT leaders dish out predictions

Machine learning and artificial intelligence will have the greatest impact in 2020

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In 2020, the next iteration of artificial intelligence (AI) will be upon us as it will evolve into a technology that provides continued value and supports human ingenuity. If organisations design systems that effectively blend people’s skills with AI, this will allow employees to manage complexity within the workplace and develop disruptive business strategies. Organisations will look at AI through a different lens and see it as a technology that is more than automation, almost a ‘co-worker’. This will work by optimising the relationship between humans and machines.

Cloud is another technology that will have an even bigger impact next year, as businesses will look to go deeper into cloud to improve cloud operations, maintain security, control cost and ensure governance for both internal and external IT. Businesses will look to expand their cloud footprint by leveraging multi-cloud networks and micro services. Discussions regarding cloud are already moving from just workload management to rather platforms for innovation, and this will be even more true next year.

Scott Hahn
Scott Hahn
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