Tower taps EIS Group to help deliver next-gen digital customer experiences

Tower Insurance has selected EIS Group as its new core systems and digital solutions provider.

EIS Group’s digital insurance platform will underpin Tower’s transformation into a challenger brand by simplifying its business and creating a new way to deliver different products and services for customers, tailored to their specific needs.

Four existing Tower systems will be replaced by this platform.

“We’re on a mission to revolutionise the way customers interact with us and turn insurance industry norms upside down,” says Tower CEO Richard Harding.

“This new platform will be a key enabler for our transformation and allow us to take advantage of all the opportunity that today’s digital world offers,” says Harding, in a statement.

“We’re excited to partner with EIS to unify our core, data and digital operations, giving us more flexibility to innovate and improve our connection with, and value for our customers.

“EIS Group is a leader in their field and will deliver a system that leverages the full benefits of the cloud for security, scalability and rapid delivery. This is a future-proof investment that will drive our transformation,” says Harding.

EIS Group’s platform will be used for creating new insurance products, quoting, customer self-service, billing, claims, and customer management and engagement.

This will all be provided toTower with a single, cloud-based platform supporting integrated, next-gen digital customer experiences.

EIS Group says the deployment will allow Tower to provide customers with a seamless omnichannel experience and quickly add products to take advantage of market opportunities.

The deployment will also reduce the cost of operations by utilising cloud-based modern architecture; and establish an efficient, cost-effective platform.

Barrie Sheers, managing director, Microsoft New Zealand, says the company is pleased to help Tower’s transformation initiative with an Azure cloud environment and services that are optimised for EIS Group’s insurance platform.

“We are honored to have been selected as the provider of a new business platform for Tower,” adds Alec Miloslavsky, EIS Group CEO. “The Tower leadership has a forward-thinking transformation agenda focused on bringing value to customers and we are excited by the opportunity to bring our best technology and expertise to the table.”

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Copyright © 2018 IDG Communications, Inc.

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