Today’s CIOs and IT leaders are increasingly being asked to balance three key priorities in their enterprises: transform digitally to scale faster and find new revenue sources; achieve operational excellence by reducing costs; and enhance the employee and customer experience by increasing satisfaction to grow revenue.
In the recent State of the CIO 2022 research, one of the top priorities of CEOs for IT leaders in the next year is to have them lead digital business and digital transformation initiatives and improve the customer experience. Yet, many CIOs continue to report that much of their time is spent improving IT operations and systems performance – in essence, trying to keep the lights on within the company.
Fortunately, automation is also being seen as a key component that can help CIOs achieve these top three priorities. In the same survey, 79% of IT leaders said automating business and/or IT processes has increased in importance over the past six to 12 months.
“Automation is a silver bullet that not only can achieve operational efficiency, but also can accelerate the digital growth journey that many organizations are embarking on,” says Jagjit Dhaliwal, Vice President and Global CIO Industry Leader at UiPath. “CIOs that transformed the organization during the pandemic by enabling remote capabilities to ensure business continuity have positioned themselves very well as business and strategic leaders. This trend will continue through 2022 and beyond as there continues to be a push for more digital solutions.”
Intelligent automation solutions can help transform a company’s operational processes, such as automating the infrastructure, integrating service management with other systems, and ensuring security compliance to create zero-touch service management capabilities. To help transform the customer and employee experience, automation can provide self-service capabilities for customers and employees, and allow for a 360-degree view of the customer journey to provide key insights from data. On the development side, automation can transform a company’s business model by shortening the life cycle of software development, integrating with homegrown systems, and creating new value propositions through artificial intelligence and machine learning.
A great example of this can be seen in how UiPath and its tools can help accelerate the software development lifecycle. Throughout the delivery phase of a software project, there is great potential for automation, including:
- Preparation (process discovery, data preparation, and software preparation tools)
- Development (the ability to create and change objects, pre-built accelerators and integrate with mapping tools)
- Data migration (extract, transform, and load processes, as well as data mapping and validation)
- Testing (including test management, regression testing, and integration testing)
- Production (automation tools that assist with DevOps deployment, scalability, and reporting)
In addition, the use of intelligent automation through machine learning (ML) models can further advance the power of automation in speeding digital transformation. In many unstructured environments and unpredictable use cases, ML models such as language analysis, document understanding, and sentiment analysis can improve efficiencies and better understand the intent of customers and employees.
To learn more about how automation can accelerate the growth of digital transformation at your enterprise, watch the webcast with UiPath’s Jagjit Dhaliwal here.