Bank of New Zealand is the first to migrate users of its small business service, MyBusiness Live, to a new platform by 9 Spokes.
The new platform is “a complete ‘ground up’ replacement of the previous iteration,'' according to 9 Spokes.
The business insights software provider for SMEs says this positions it to move to an open platform as a key step to enable third-party developer access to the interaction layer and drive innovation on the platform.
The platform brings BNZ’s SME customers a range of added benefits including a redesigned user interface for improved ease-of-use and greater control, as well as more robust business insights.
“With this platform in place, we are able to continue our focus on delivering market-leading solutions for NZ SMEs,” says Karna Luke, general manager SME, partners at BNZ.
“We’re eager to take advantage of the improved capabilities the platform delivers and look forward to introducing it to more of the businesses we support.”
Adrian Grant, co-founder and CEO of 9 Spokes, says launching the new platform with BNZ is particularly significant.
“The new capability takes what we’ve learnt from our previous platform, from our banking partners and our users, to deliver an altogether more intelligent and intuitive platform. We’ve worked hard to deliver this next generation offering so it’s rewarding to have it live in the market.”
“We have built up an operational cadence that ensures we can sustain the momentum of innovation going forward and take a lead on addressing the needs and opportunities of our banking partners and their SME customers,” he adds.
9 Spokes’ new platform launches with an upgraded version of Marketplace, which allows users to search for and purchase third-party apps.
A new integrated marketing service, 9 Spokes Engage, was launched alongside the new platform, supporting bank partners to acquire, nurture and engage users more effectively.
Adrian Grant
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