CIO spotlight: Glen McLatchie of SkyCity

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There was a limited view of the total programme. In most cases this was limited to the upgrade of end user computing and workforce mobility, or their patch of the business, but they could not see the big changes. Nor did they understand the significant investment that had gone into our aged infrastructure and cloud services.

We needed to give them a holistic view of what ICT was doing. I wanted people to feel and touch the new systems, look at a rack of servers, and understand what it meant for our security posture and highlight programme dependencies.

We wanted to show the complexity of the change right across the business.

The event was open for everyone, and we held it in our Auckland convention centre.

For the business, it was a new experience looking at what we do every day.

We had them log in with their employee card. We then captured who they were as they walked around and displayed their employee photo with their details on a large screen. They asked, ‘why am I up there?’ That was an interactive way of showing them our new facial recognition software.

They were able to pick up a scanner that will be used by the new supply chain management system. And use the fingerprint system for logging into the new rostering system.

Again, it is a different way of telling the same story. You talk to the board and executive and they understand why we need to do a transformation programme. But we needed to bring that understanding four to five layers down the organisation.

And we did that, we had people from our production area, kitchens, the dealers, security teams, finance teams, everybody across the business.

They got excited about the future, and that was the biggest thing.”

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